1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

NI Apps Won't Open!

Discussion in 'Technical Issues (Archive)' started by themessenger, Aug 10, 2012.

  1. themessenger

    themessenger NI Product Owner

    Messages:
    44
    I just bought an iMac a few days ago and I've been spending the last few days installing all of my software (Maschine, Komplete 8 Ultimate, Pro Tools, and other miscellaneous apps) and learning the Mac OS (I'm brand new to Mac). Well, everything has been working fine....until just a little bit ago. NONE of my NI apps will open (Maschine, Kontakt, Guitar Rig, etc.). Maschine does absolutely nothing; all the rest bounce in the dock. When I open up the force quit window, all of the apps say "not responding." Maybe this is relevant, maybe not, but these issues started happening after I installed Pro Tools today. What in the world is going on? PLEASE HELP :confused:!
    ---
    By the way, Pro Tools also won't open. Unlike the NI apps, however, it at least begins to launch (with the pop-up window/loading bar), but then it freezes and says "not responding."
     
    themessenger, Aug 10, 2012
    #1
  2. sowari

    sowari Moderator Moderator

    Messages:
    27,759
    i think the problem is Pro Tools and what it does in terms of whatever Audio Interface you are using.

    If it is a new Mac, does it use OS 10.8 ? does Pro Tools actually work with 10.8 yet?

    are you using an Audio Interface or the Mac's built in system?

    you need to contact NI and Avid tech support. try and found out it Pro Tools is ready for 10.8 yet. Maybe you should think about uninstalling Pro Tools?

    sowari
     
    sowari, Aug 11, 2012
    #2
  3. themessenger

    themessenger NI Product Owner

    Messages:
    44
    It is a new mac (27" iMac 3.4 i7), but it is running 10.7.4. I am using the new gen MBOX. If it is Pro Tools, then that is really strange, because I'm not trying to use the NI apps as plug-ins, but rather I am trying to open and use each of them as standalone apps. I don't even use Pro Tools for sequencing, but only when I am ready to record a song.
    ---
    In the meantime, I'll take your suggestion and try uninstalling Pro Tools. Thanks for your help.
     
    themessenger, Aug 11, 2012
    #3
  4. sowari

    sowari Moderator Moderator

    Messages:
    27,759
    fwiw, where i work, there was an issue with Reaktor crashing in Standalone Mode whenever i tried to load an Ensemble. the tech guy got in touch with NI and they said the problem was a setting in Pro Tools Preferences to do with the MBOX.

    i suggest you get in touch with NI tech support and Avid tech support.

    you could also try deleting the Preferences -.plist files - in your Home folder -> Library -> Preferences. this will reset the various pieces of software to the state they were when you installed.

    sowari

    sowari
     
    sowari, Aug 11, 2012
    #4