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NI Downloads Not working!

Discussion in 'KONTAKT' started by riley4reason, Jun 29, 2012.

  1. Teacher

    Teacher New Member

    Messages:
    10
    Same thing here in the UK. Have been trying since yesterday to download SFG. At the moment I'm on 1.26GB (17% and 3hrs to go), hoping it goes beyond the dreaded 2GB mark.
    ---
    Same things happened again, cut out at 1.99GB. I've had enough of this, just wasted approx 28 hrs trying to download what I've PAID for. There was certainly no hassle with NI taking my pounds.
    Where are the NI moderators? Explain to this thread what the HELL is going on :(
     
  2. riley4reason

    riley4reason NI Product Owner

    Messages:
    183
    I keep getting this error. I showed a complete download once but it was empty, it event installed but it installed empty folders. Freaky.

    \Scarbee_Funk_Guitarist_110.iso.part could not be saved, because the source file could not be read.

    Try again later, or contact the server administrator.
     
  3. malonmano

    malonmano Account Suspended

    Messages:
    99
    this is a joke i got to 3 gig on my download with getright and bam, stuffed up..

    retried it an hour late, (just now infact) connected then dropped out...

    i dont even trust it if it downloaded.. im just going to delete it and wait till NI come here and admit that its 100% working and free from any issues whatsoever that relate to the files itself and the actual download progress...
    ---
    this is more in regards to what riley4reason has said with his problems... i aint causing myself issues again or havin to redownload again and again till i know 100% its working
     
  4. Makumbator

    Makumbator NI Product Owner

    Messages:
    11
    Don´t matter our connection speed or which download manager we use, the problem is from Native instruments servers. There is nothing we can do, except complain directly to them.
     
  5. theaks2002

    theaks2002 NI Product Owner

    Messages:
    28
    Ok.. got it to work. Downloaded most in the middle of the night here in ET zone.. it loaded and all seems well. But... to the point of others who have the Scarbee Funk.. it has a significant learning curve (iow.. not terribly intuitive). NI is a good company.. and they should get things sorted out soon for everyone. There existence depends on it. We've all been very frustrated with this.. maybe just let it go for a day or two and hopefully all will be rectified. Surely would have been a gesture if they'd post something on their website acknowledging and reassuring us it's being dealt with.
    ---
    sorry... "their" existence.
     
  6. malonmano

    malonmano Account Suspended

    Messages:
    99
    ohh i aint disputing the quality of their products, they are top notch.. some of the best out there in the game... its the fact that i cannot download the product i paid for and would really like to get into this.... 2 days nothing... i dont even trust the download beausue its prob missing some silent .dll or something... im over it... i actually would prefer my money back.. im thinking of sueing them if i dont get rehabiliated from this delimar
     
  7. malonmano

    malonmano Account Suspended

    Messages:
    99
    in my country wireless internet is very expensive ive spent alot of money to download this product... i dont even want to admitt how much its cost me... u guys would freak out over it...

    is there anyone here who knows how to sue NI?
     
  8. theaks2002

    theaks2002 NI Product Owner

    Messages:
    28
    totally understand.. as I used lots of lots of bandwidth as well.
    They better get their spit together on this. I did get an initial response from them fairly quickly on this issue.. but all it was.. was the same links and that they'd expire in 72hrs.
    Did THAT cheese me off! Hope relief comes soon for everyone..
     
  9. dave61

    dave61 New Member

    Messages:
    6
    me too on funk

    yea me too. using Down Them All
    ---
    But- I'm sure that it will be fixed. I've dl tons of stuff from NI without issue.
     
  10. wmpeters

    wmpeters New Member

    Messages:
    19
    Yep, the bandwidth is an issue if you are not on an unlimited contract.... Still nothing for me here in Oz....

    Now I'm getting sad :(
     
  11. jonny325

    jonny325 New Member

    Messages:
    16
    +1 modern drummer

    im in the UK and having same problem. not only is the download speeds pitiful but so are replies from NI customer service. iv only received one asking me to download i getter, once i provided evidence it was them and not me all of a sudden the replies stop. inexcusable. iv been considering between guitar rig and amplitude but whats the point if you cant get hold of the products you pay for. is there any news from NI saying they are sorting out the issue?

    money should be taken at he point the serial number is used if they're servers are this pitiful.
     
  12. malonmano

    malonmano Account Suspended

    Messages:
    99
    still not working here in aus 7pm...

    thats 3 days now... we should be given these products for free now...

    what is this like 1980 or something?

    we live in the digital world. internet is 24/7... im sure SOMEONE at NI can come and speak about what is going on... if i became CEO of this company or even just a manager, I would make it 100% that we have constant 24/7 tech support and the fact that someone can come in from my team of staff and speak on the forums...
     
  13. pjjo

    pjjo New Member

    Messages:
    8
    I had a glimmer of hope last night. It started dl'ing and was moving along nicely. It said 23hrs then dropped to 16hrs. I let it run overnight to find it only received 802Mb.

    I really hope they can resolve this matter very soon.

    I feel like the kid who was promised a bike for Christmas and got one of those toy motorcycles that go 10 ft and fall over.:S:eek:;)
     
  14. malonmano

    malonmano Account Suspended

    Messages:
    99
    hahaha lets hope for the best!

    still no word from NI...
     
  15. jonny325

    jonny325 New Member

    Messages:
    16
    NI's servers having problems is life, i can more than forgive that but. not communicating and ignoring its customers comments is bad practice. why are they not posting here. even a generic
    sorry for trouble caused blah blah sorted as soon as possible would be something... inexcusable.
     
  16. malonmano

    malonmano Account Suspended

    Messages:
    99
    downloaded it again... got to the same spot as before and cut out... now wont resume or connect,


    this is beyond a joke.... someone here said they were resetting the server... what it takes NI a company with afew products and a basic forum over a day to reset a server hahahah yeh right
     
  17. jonny325

    jonny325 New Member

    Messages:
    16
    i can promise it also takes less than that for a simple good will post. explaining the issue, advising us on what they are doing to resolve it, but it seems they are staying clear of this thread :D wonder why. This is my first experience of NI and they are certainly not selling themselves to me. not only are they not responding to the flood of customers complaining on there forum but they seem to be incapable of replying to emails too.
     
  18. wmpeters

    wmpeters New Member

    Messages:
    19
    Got to 4 Gig this time before it failed Aaarrgggg :angry:

    Three days is long enough to fix this issue - come on NI!
     
  19. bigoudi

    bigoudi New Member

    Messages:
    2
    bonjours,
    je viens d'acheter traktor audio2 et aprés une instalation compliquée,je double clic sur l'icone"traktor2" le logiciel s'ouvre mais il plante!
    quelqu'un aurait le solution!
    merci
     
  20. jonny325

    jonny325 New Member

    Messages:
    16
    the annoying thing is three days is how long the links have before they expire. Imagine how NI are going to deal with the massive amounts of customers wanting new links will they respond to the challenge....doubt it... Not only that but well all be in the same position as before, everyone has three days.of everyone trying to download the same program before the 72 hours. well done NI oh and happy anniversary KONTACT lol