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NI Essentials - Authorizing updates

Discussion in 'Product Installation and Activation (Archive)' started by burkek, Oct 26, 2007.

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  1. burkek

    burkek NI Product Owner

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    25
    Thought I'd start a new thread for this. I've now discovered that NI themselves state that it is OK to upgrade and authorize individual components of the 'Essentials' pack:
    http://nativeinstruments.de/index.php?id=essentialsfaq#34561

    The thing is - technical support in California told me this was not possible. Also, the authorization tool does not support authorizing individual software upgrades.

    So ... NI ... when can we expect the authorization tool to reflect what is written in your Essentials FAQ?

    KEv
     
    burkek, Oct 26, 2007
    #1
  2. MartinHines

    MartinHines NI Product Owner

    Messages:
    967
    Kev,

    Unfortunately I think you will need to "force" the different NI groups to talk with one another. I would suggest calling tech support in CA (get the person's name) and have them pull up the webpage you mention. This would "prove" that at least SOMEONE at NI believes buying updates on top of NI Essentials is legally allowed, even if the Service Center tool does not currently support it.

    I wouldn't count on the "right" people at NI to see this thread.
     
    MartinHines, Oct 31, 2007
    #2
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