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NI Service Center Communication Error

Discussion in 'Product Installation and Activation (Archive)' started by Dispute, Jan 31, 2009.

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  1. Dispute

    Dispute Forum Member

    Messages:
    28
    Server-Communication Error: Connection Cancelled

    the NI Service Center keeps saying this when I try to login.

    Are there any things (server-side) NI is currently doing ?


    If not anyone got some help?


    cheers
     
    Dispute, Jan 31, 2009
    #1
  2. flippya

    flippya New Member

    Messages:
    9
    Same problem, need help here too..
     
    flippya, Jan 31, 2009
    #2
  3. tufraniuh

    tufraniuh New Member

    Messages:
    14
    I am angry
     
    tufraniuh, Jan 31, 2009
    #3
  4. Sunburned Cactus

    Sunburned Cactus NI Product Owner

    Messages:
    55
    Seems to be a server-side problem, neither Service Center nor the export Activation Request method are working at present. Hopefully it will be resolved soon, my shiny new Battery 3 depends on it!
     
    Sunburned Cactus, Jan 31, 2009
    #4
  5. flippya

    flippya New Member

    Messages:
    9
    Let's hope so...

    Both my Kontakt3 crossgrade + GPO are depending upon it!
     
    flippya, Jan 31, 2009
    #5
  6. Juddy

    Juddy NI Product Owner

    Messages:
    123
    Same problem here too....
     
    Juddy, Jan 31, 2009
    #6
  7. ew

    ew Moderator Moderator

    Messages:
    21,328
    I'm getting the same thing here as well. I know NI's aware of it, but I don't know if they have IT people on the weekend.

    Sorry,
    ew
     
    ew, Jan 31, 2009
    #7
  8. Sunburned Cactus

    Sunburned Cactus NI Product Owner

    Messages:
    55
    Ah yeah I'd wondered as much. Just have to wait til Monday for funky rhythms.
     
    Sunburned Cactus, Jan 31, 2009
    #8
  9. planewalker

    planewalker New Member

    Messages:
    2
    NI Service Center: server communication error

    Service Cecnter: server communication error
    Same goes for me here! I am trying to activate Komplete 5. Software that costs $1000 but depends on an activation server made out of duck tape and staples!

    I just e-mailed NI's support team, but they are slow getting back to you usually. This is really very upsetting. The fact that we have to go through such an annoying process that periodically goes down just to use and update the software really diminishes the value of this software.

    I am losing money right now because of Native Instruments and their incompetent activation server. It seems like any time I try to go through this process, there is some huge problem on their side and it takes the better part of a week for them to get their act together.

    NI - please go back to simple serial numbers! Look at Logic Pro!

    <Shakes fist in air at the NI logo>

    Grrr!
     
    planewalker, Jan 31, 2009
    #9
  10. mstrg

    mstrg New Member

    Messages:
    3
    both online & offline activation attempts are failing
    Add to that Firefox has been throwing up warnings on this site all day:
    www.native-instruments.com uses an invalid security certificate.
    The certificate expired on 1/28/2009 6:31 PM.
    (Error code: sec_error_expired_certificate)
     
    mstrg, Jan 31, 2009
    #10
  11. Sunburned Cactus

    Sunburned Cactus NI Product Owner

    Messages:
    55
    Just so you know the issue seems to be resolved now, have activated Battery successfully.

    Crisis over!
     
    Sunburned Cactus, Jan 31, 2009
    #11
  12. Dispute

    Dispute Forum Member

    Messages:
    28
    Nice to hear that Sunburned!
    Thanks.

    It's resolved for me as well

    Cheers have a nice day
     
    Dispute, Jan 31, 2009
    #12
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