OK this is less of a rant and more of an open letter to NI. Ever since 2001 I have been a fan of NI. It started with the pro-53. Gradually I moved up to Komplete 5, Kore 2, and Maschine. I have also purchased a few Reaktor Premium Synths. What really got me with NI was the excellent GUI's, the very un-VST sounds of their synths, and the constant updates to their synths and new models came out. I loved their website design and product pages. The forums were nice too. Surprisingly, with my purchase of Maschine I went from NI was a super electronic software company, to THE BEST software company in my opinion. At least in the soft-synth/fx trade. The Maschine forum was the pinnacle of excellent marketing, branding, customer evaluation, community and customer loyalty programs. The Reaktor and Kore forums were great, but the Maschine forum really blew my socks off. Maschine as a product got MANY free and beyond powerful upgrades. The offered new free premium content. It got an "On the Record Session". I loved NI and was waiting for that style of marketing to hit the rest of NI's product line. It never happened. Even worse, it eventually went completely downhill in the eyes of NI's consumers. In just 5 months, NI has went from one of the most hungry and loyal customer bases out there, friendliest and most helpful forums, and top notch communication with their customers, to the calamity that is now NI, NI Forums and NI products. To begin with KORE 2. Not the end of the world on it being discontinued. SERIOUSLY! But WOW the ways NI handled it was deplorable. They announced discontinuation and made their most hardcore customer base BEG for information that they had for months. Scarily, when we got the answers they were easy to answer and not the horrible situation we were worried about. Everything after the September 1st release of K8 Kore still worked, and updates were made to NI synth engines. Why couldn't NI just tell us what was going to happen? It would of made us all feel better and not had us browsing the now beginning to crumble forum community on a religious basis to find out a sentence of info. To make matters worse they didn't even make dedicated threads to cover the microscopic information that Thomas and Keir provided. Their responses were buried in over 10 page threads. Ever since the beginning of the Kore debacle something maddening has been going on with NI: They have been stingy with Info, missed target dates and also have not delivered on the promised release dates. Below is a bullet point list of the failures of NI in the past 5 months: - Kore 2 discontinuation RIGHT AFTER Komplete 7 summer sale, which advertised the functionality of it being Kore Ready. - Lack of information on the changes to the NI product line and whether it would break Kore. No info was given until the last week before K8 launch. - Kore 2 did work with the new updates and old engine pretty well. But there was NO WAY they were going to tell us that. They made us fret. - They took down the sale of the Kore Soundpacks. Told us tough luck! - They then decided after the calamity to offer Kore2 user 3 free voucher (Awesome!). But only could buy the Kore Soundpacks for a month (not awesome). - Then they eventually add MANY of the Kore Soundpacks for free in the New NI Synth Updates without telling the disgruntled Kore users that there would be redundancy in with the new free updates. - The change KSD to the Maschine format to kill Kore. Released Sept 1st! EXCEPT MASCHINE WASN'T RELEASED until Sept. 5th. - They did not announce the delay until the Maschine forum was filled with "where is the Maschine 1.7 Update". - They offer and promise Komplete 8 Elements. It is nowhere to be found. No explanation of who gets it and why its delayed. - No new installers for NI's products for 1.7 Maschine such as Battery, Razor, & Spark. Yet they DO have the installers just NOT for NI's loyal customer base. - Oh yeah, they DID not tell us about the installers. Saint Joe did! - There is no more communication other than Keir "Is working on some info and answers". - However, there IS a Machine Mikro Q&A dedicated in the stickies area. No "where are my installers/K Elements/why are my old tags not showing up" stickies or even basic threads started by NI employees. - The forums are a disaster right now. Multiple threads about the same issues in MOST of the NI forums. The awesome Maschine forums looks like the Kore 2 forums over the past few months. Back on point. In FIVE MONTHS, this is what you have caused NI. You went from an unparalleled company, to just the same old "I already have your money" kind of business. Do you know why PEOPLE LOVE MASCHINE AND TELL EVERYONE TO BUY IT? It's because of how you have handled your developing, marketing, customer loyalty and the awesome user community. Why are you letting it slip? This is disappointing and very un-NI like. IN SHORT PICK UP THE BALL. The info you are all sitting on should be shared…PROPERLY. Don't bury it in random threads. Don't say you're working on it and it will be ready next week when it wont! Don't promise people something they are NOT EVEN aware of and then not hold up your end of the deal. At least wait until YOUR COMPANY is ready to roll out the marketing, QA, and how it affects NI's customer base. DON'T release something and THEN tell us weeks later what it is. I am not selling any of my NI stuff. I still love it all. I still look forward to Maschine's future. But I have lost respect for NI. I feel like a partner who has been cheated on. No longer will I go on other forums and praise NI's service and quality products. I was head over heels for NI, but now they are jet another music software company. DISAPPOINTING!