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No Display Backlight (S8)

Discussion in 'KONTROL S5/ KONTROL S8' started by Mert, Aug 24, 2020.

  1. Mert

    Mert NI Product Owner

    Messages:
    122
    I played on the Weekend at a gig with a location change.
    At the first location, everything was going well. After changing the location and reinpluged everything to my s8 - i noticed that the displays are dark.
    Rest of it was working well (Sound, Control etc.).

    On the next day i spended some time to analyse the problem. I noticed - the problem is should be only the backlight.
    If a press on the "brightness" (Sun Button) - next to the display i can see some shadows on it.
    So i think the problem is just the LED-Backlight of the Display.

    Also at start of the device the Backlight is stopping working after showing the "Traktor" lettering. In my opinion it can be a capacity problem, which is generating the voltage of the backlight.

    My question is:
    • did anyone have this same issue ?
    • did u solved it without the help of native instruments ?
    • how did u solved it ?
    My device is now 5/6 years old.

    greetings from germany!
     
    Mert, Aug 24, 2020
    #1
  2. Mert

    Mert NI Product Owner

    Messages:
    122
    I just wanted to let u all know that i sended the device to the native repair service and they changed a pcb. All is working fine again.
     
    Mert, Nov 3, 2020
    #2
  3. viceversa

    viceversa NI Product Owner

    Messages:
    151
    Thanks for the update, how much did that cost ya?
     
    viceversa, Nov 5, 2020
    #3