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No email with sounds.com offer S88 Mk2 purchase

Discussion in 'KOMPLETE KONTROL SERIES' started by rdalcroft, Feb 21, 2019.

  1. rdalcroft

    rdalcroft NI Product Owner

    Messages:
    84
    Hello

    Has any one had the email with the offer to a subscription to sounds.com as it states on the card you get with a new S88 Mk2 Keyboard??

    Also no e-voucher either it's been 3 days


    thanks in advance
     
    Last edited: Feb 21, 2019
  2. Simchris

    Simchris NI Product Owner

    Messages:
    954
    Did you register your keyboard in your account and all that - that is how you typically activate all your stuff.
    You need to register keyboard. But yes, I got the emails with my Mk2 purchase. Also, be sure to check your junk/trash/spam folder.
     
  3. rdalcroft

    rdalcroft NI Product Owner

    Messages:
    84
    Hello

    Yes I registered it the day I got it.

    I got the email for ableton lite.

    But nothing for sounds.com.

    And there is no voucher in my account either.

    Not that I need it as I think I have bought all the maschine expansions. Lol.

    But new ones might come out.

    Only thing the vouchers are good for.

    Regards.
     
  4. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2,445
    Sorry to hear you are still missing your NI voucher and Sounds.com offer.
    Please contact our order support team and they will be able to fix this for you : https://support.native-instruments.com/hc/en-us/sections/360000092537-Order-and-Payment
    Don't hesitate to ask if you need anything else ;)
     
  5. rdalcroft

    rdalcroft NI Product Owner

    Messages:
    84
    Hello

    irecieved the code by email. where on sounds.com did you enter that code? there seems to be no where to enter voucher codes?