Not activated - this product can only be activated as part of a bundle.

Discussion in 'Technical Issues' started by Antmann, Jan 6, 2013.

  1. Antmann

    Antmann New Member

    Messages:
    12
    There's no subsection for Komplete Elements issues, so I'll have to put this here, sorry. When I try to install my Komplete Elements on my new laptop, I get the following error message on activation:

    'Not activated - this product can only be activated as part of a bundle.'

    I've searched the net, so I know that this is a known issue, but haven't found a fix. Does anybody have any ideas?

    Cheers,

    Ant.

    Toshiba
    Intel core i7
    8 gb ram
    Windows 64 bit Home Premium
     
  2. lethal_pizzle

    lethal_pizzle NI Product Owner

    Messages:
    10,599
    Where did you get Komplete Elements?
     
  3. Antmann

    Antmann New Member

    Messages:
    12
    It actually came bundled with Komplete Audio 6 - no problems on my old laptop, just the new one giving me grief.
     
  4. xtra_ls

    xtra_ls New Member

    Messages:
    1
    I am having this same problem! I bought a Komplete Audio 6 and it came with Komplete Elements and I receive the same error! Does anyone have a solution for this?
     
  5. clementshawes

    clementshawes Forum Member

    Messages:
    515
    If you had previously registered then you should have a serial number available in your My NI pages (My serials...)

    If you're yet to get an activation code then send a message to support - it's not unusual for people to get left behind with regards to not receiving product serials etc
     
  6. Antmann

    Antmann New Member

    Messages:
    12
    I ended up ringing support in the USA and they needed to reset my account log-in and password, that solved the issue for me.
     
  7. Sarobin1

    Sarobin1 NI Product Owner

    Messages:
    2
    Same problem here.