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Not recognising Soundcloud on reload

Discussion in 'TRAKTOR DJ 2' started by JAScarb, 6/10/21.

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  1. JAScarb

    JAScarb New Member

    Messages:
    9
    Traktor DJ 2 works with Soundcloud, fine.

    Then I close DJ, open it, and it won't connect to Soundcloud. I had Go+, I upgraded to DJ to see if it would help (it didn't).

    Then maybe in trying all sorts of things, it will connect. But it's so random I haven't managed to work out what makes it wake up.

    Attached is what I see.

    Any clues? Version 2.4.1 (478)

    Oh, and I submitted a request to NI at least a week ago and I've not seen any response.

    J
     

    Attached Files:

    JAScarb, 6/10/21
    #1
  2. McCartney Bogin

    McCartney Bogin New Member

    Messages:
    9
    Having same issue. Any updates?
     
    McCartney Bogin, 6/10/21
    #2
    • Like Like x 1
  3. Luena

    Luena New Member

    Messages:
    4
    Same here, I already request NI support and no response, and also contacted Soundcloud support and this was the answer:

    "We're currently experiencing an unexpected outage, but have all hands on deck right now working to resolve the issue as soon as possible."

    But now I'm not sure if the issue is with the Traktor or Soundcloud.
     
    Luena, 6/10/21
    #3
    • Like Like x 1
  4. JAScarb

    JAScarb New Member

    Messages:
    9
    It's been like this for a while I think, tho. I just updated my Mac so everything's up to date, and the issue remains.
     
    JAScarb, 6/10/21
    #4
  5. Nico @ NI

    Nico @ NI Administrator

    Messages:
    55
    We had a couple of customers reporting this issue recently, it might probably come from Soundcloud.
    Following up on this.
     
    Nico @ NI, 6/10/21
    #5
    • Like Like x 1
  6. JAScarb

    JAScarb New Member

    Messages:
    9
    Do you think we should be logged in to Soundcloud in a browser before we fire up Traktor, or do you think that's the wrong thing to do?
     
    JAScarb, 6/10/21
    #6
  7. Nico @ NI

    Nico @ NI Administrator

    Messages:
    55
    I think nothing is wrong with trying to bypass the issue. Feel free to give it a shot!
     
    Nico @ NI, 7/10/21
    #7
  8. McCartney Bogin

    McCartney Bogin New Member

    Messages:
    9
    Anyone have any updates? I have a gig on Friday and most of my music is stored in SoundCloud. Help please!
     
    McCartney Bogin, 7/10/21
    #8
  9. Matt Watson

    Matt Watson New Member

    Messages:
    2
    Yes , same for me, still not working. Anyone solved this ?
     
    Matt Watson, 7/10/21
    #9
  10. Luena

    Luena New Member

    Messages:
    4
    Not working for me also...
    Soundcloud support told me that they are working on this, and according to NI support sounds that the issue is with Soundcloud...
     
    Luena, 7/10/21
    #10
    • Like Like x 1
  11. JAScarb

    JAScarb New Member

    Messages:
    9
    OK, well, I guess we can apply pressure to SoundCloud since we are paying for that
     
    JAScarb, 8/10/21
    #11
    • Like Like x 1
  12. McCartney Bogin

    McCartney Bogin New Member

    Messages:
    9
    UPDATE: Traktor brought me to the SoundCloud page but as soon as I signed in, same issue occurred.
     
    McCartney Bogin, 8/10/21
    #12
  13. DJFrankBishop

    DJFrankBishop New Member

    Messages:
    8
    Wow, I hope this gets fixed soon…as an event DJ, this really limits catalog and I’ve got a pretty big gig coming up this weekend :-(
     
    Last edited: 8/10/21
    DJFrankBishop, 8/10/21
    #13
    • Like Like x 1
  14. DJFrankBishop

    DJFrankBishop New Member

    Messages:
    8
    Have you any news for us?
     
    DJFrankBishop, 8/10/21
    #14
  15. JAScarb

    JAScarb New Member

    Messages:
    9
    exactly
     
    JAScarb, 9/10/21
    #15
  16. DJFrankBishop

    DJFrankBishop New Member

    Messages:
    8
    I’ve opened tickets with both Native and SoundCloud…I’ll let you know if I hear anything.
     
    DJFrankBishop, 9/10/21
    #16
  17. Luena

    Luena New Member

    Messages:
    4
    I'm still waiting for them to reply, they told me that they will say something when is fixed or have any news... But till today still not working...
     
    Luena, 9/10/21
    #17
  18. McCartney Bogin

    McCartney Bogin New Member

    Messages:
    9
    So frustrating. Anybody got anything new?
     
    McCartney Bogin, 11/10/21
    #18
  19. DJFrankBishop

    DJFrankBishop New Member

    Messages:
    8
    got this from SoundCloud:


    SoundCloud Support (SoundCloud)

    Oct 11, 2021, 11:08 GMT+2

    Hi there,

    Thank you for getting in touch.

    We are sorry to hear about this issue you are experiencing with Traktor.

    We are working with the Traktor team to fix this issue and we will forward your case to our tech team as well. We’ll get back to you as soon as we have an outcome.

    We thank you for your patience while we are investigating.
    Please feel free to contact us if you have any other questions in the meantime.

    Best,
    Carl
     
    DJFrankBishop, 11/10/21
    #19
  20. JAScarb

    JAScarb New Member

    Messages:
    9
    Cool. But as you say. Got gigs.
     
    JAScarb, 12/10/21
    #20
    • Like Like x 1
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