1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

OSX 10.5.2 update

Discussion in 'GUITAR RIG' started by jg_guitar, Feb 12, 2008.

Thread Status:
Not open for further replies.
  1. jg_guitar

    jg_guitar NI Product Owner

    Messages:
    218
    Has anyone installed this already?. If so is your GR3 working properly?

    Thanks
     
  2. cobraii

    cobraii Forum Member

    Messages:
    59
    No GR3 does NOT WORK in X.5.2 for me. Worked fine in X.5.1
    Look in Tech issues for more on this.
     
  3. jg_guitar

    jg_guitar NI Product Owner

    Messages:
    218
    That update was massive. I'm holding on applying it until I get more feedback from other folks

    Thanks
     
    Last edited: Feb 13, 2008
  4. timants

    timants NI Product Owner

    Messages:
    24
    GR3 is working fine for me in Logic on X.5.2. Logic itself seems to take more CPU juice so now I have to have most other applications closed while running it. I have not tried GR3 stand alone (but I never do anyways).
     
  5. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
    I'm on 10.5.2 and it's working fine.
    Please contact tech support.
     
  6. eviltobz

    eviltobz Forum Member

    Messages:
    79
    yup, standalone version is running for me. my machine is abrand new mac pro that only arrived on monday though, so it started from a later build of leopard 10.5.1 than most people had, and has only had GR3 and the updates installed so far.
     
  7. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
    Please try the combo updates.
     
  8. timants

    timants NI Product Owner

    Messages:
    24
    Last edited: Feb 15, 2008
  9. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
    Good!
     
  10. cobraii

    cobraii Forum Member

    Messages:
    59
    Is tech support alive?
    8 days & still Waiting on this.
     
  11. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
    Please send me your ticket number, I will look into this.
    If you're in the US, realize that it is a holiday today.
     
  12. cobraii

    cobraii Forum Member

    Messages:
    59
    Today? I'm in the US BUT 8 days on this?
    I don't Have a ticket number. No one gave me one.
    Do you see the delema !

    I won't post in the other thread again, But wake up someone at Tek support and have them get on this.
    I'm Pissed!
    :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry:
     
  13. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
    When you contacted support, you should have received a ticket in email.
    Please give me that number.

    I understand that you're upset, and I want to help you.

    M
     
  14. cobraii

    cobraii Forum Member

    Messages:
    59
    Nope No Ticket. Never got one and there is nothing in my junk mail.
    I called in to LA when the problem started and the guy said he would get back to me the next day.
    He never did.
    I did get this email Feb 14th:

    Hi there,

    The issue you reported yesterday seems to be working for use here. However, I am working on getting some additional information from our German team, so that we can get you worked out. I believe there was some misdocumented information on the guide on our knowledge base, as to OS 10.5, so I will get the necessary info and get it to you asap.
     
    Last edited by a moderator: Feb 19, 2008
  15. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
    Cobrail,

    We'd love to get some more detail as to what's not working as it's fine in Berlin, LA and in my house, not to mention other users.

    Have you:

    1) Reinstalled the Combo Update from Apple?
    2) Fully uninstalled/reinstalled GR 3.0?
    3) Run the update to Guitar Rig 3.01

    Please let me know what's going on, and what you've done (in the order you've done them) so I can better help you.

    Thanks,

    Marc
     
  16. Florian G @ NI

    Florian G @ NI NI Team

    Messages:
    145
    Hi cobraii,

    I'm on this again as well, and have asked tech support to get in touch with you right away.

    Best,

    -Florian
     
  17. cobraii

    cobraii Forum Member

    Messages:
    59
    First off,
    No one asked me or instructed me to do any of the above.

    No to 1...... as everything and I mean everything is working fine (except GR3)
    I'm Using many major graphics programs daily without a problem.

    2. Yes
    3. Yes
     
  18. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
  19. cobraii

    cobraii Forum Member

    Messages:
    59
    That is how I installed X.5.2
    and you can't go back and re install it over a HD that already has X.5.2 on it
     
  20. Marc_S

    Marc_S NI Product Owner

    Messages:
    4,017
    Yes you can. Please redownload the combo update and install it — this will in no way hurt your system. I do it all the time.
     
Thread Status:
Not open for further replies.