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Path error after Cloning hard drive

Discussion in 'Product Installation and Activation (Archive)' started by DubD, Mar 20, 2016.

  1. DubD

    DubD New Member

    Messages:
    6
    hey whats up everybody. I thank u in advance.

    I recently had to replace my hard drive. I copied the bad hard drive that had my operating system on it. everything seemed to be a success. besides that I soon found that my komplete 10 was having some issues. when I uninstalled the programs using windows uninstaller it gave incorrect path error. The root of these problems is simply the paths changed. I had everything installed on (G: ) I beleive(which was my secondary hard drive). and after cloning the primary drive the dvd player took over the path letter of the secondary drive. I dont think its safe to change the drive letter on dvd drive so that I can make the hard drive path like it was before the clone.

    Tried installing the ISO file for guitar rig using virtual clone drive. That only confirmed the issue being incorrect location.
    They dont show up on the windows uninstaller anymore. I tried revo uninstaller. I dont think I can restore my computer to a time b4 I had komplete 10 installed.

    Please help. Thanks
     

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    Last edited: Mar 20, 2016
  2. solger

    solger NI Product Owner

    Messages:
    3,941
    • Which Windows version are you using?
    • Is Komplete installed on the same drive as the operating system. Or is Komplete on a second drive (which wasn't cloned)?
    • And which drive letters are used for all hard drives and DVD drives in your system currently?
     
    Last edited: Mar 20, 2016
  3. DubD

    DubD New Member

    Messages:
    6
    Windows 7 home premium service pack 1. 64 bit os.

    We will call the hdd with the operating system the primary hard drive. Which is C: ). And has a recovery partition.

    Second hdd has all my music programs like the ones im trying to reinstall. It is labeled Z: ). Before I cloned the primary hard drive the secondary was labeled F. Some of the komplete music files were saved on primary hdd as well

    Disc 0- secondary labeled Z. Also recovery D that i think i need to delete since it no longer holds operating system( not cloned )

    Disc 1- primary- c and recovery partition. (Previously cloned to this hdd from one no longer used)

    Disc 2- removable hdd -- H

    Cd rom 0- F

    Cd rom 1- G
     
  4. solger

    solger NI Product Owner

    Messages:
    3,941
    Just to clarify:
    Before you had your main HDD on C: and second HDD on F: Then cloned your primary HDD which is now still on C:
    So nothing of the previous installed data changed, you just replaced/cloned the primary disk, right?

    If that's the case, simply change the CDRom 0-F to a different drive letter, so you can assign F: to your second HDD (as it was before). Then do a reboot. For the DVD-drives, it doesn't really matter which drive letters they have assigned.

    If this doesn't solve the path problem, you'll probably have to re-install at least the applications + plugins (and point to the existing library folders in the preferences of the standalone applications)

    Here's some info about the installer error: https://www.native-instruments.com/...e-instruments-product-using-microsoft-fix-it/

    Not sure if otherwise you could go through the Windows registry and try to change all the Komplete paths there ...
     
    Last edited: Mar 20, 2016
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  5. DubD

    DubD New Member

    Messages:
    6
    Thanks a lot! I have succesfully installed guitar rig massive and kontakt using iso images. I have also uninstalled them so I can install them all with komplete 10 downloader.

    I didnt have iso images for absynth or kontrol. So im testing absynth download with komplete downloader now. Secondary hdd is set to letter F like it was on original install.

    300 mb out of 2.3 gb downloaded. Fingers crossed..
     
  6. DubD

    DubD New Member

    Messages:
    6
    Absynth installed and uninstalled successfully! My internet is very slow so it will probably be a week before I can post full results.

    For anyone who doesnt know which path letter their programs were installed on originally. I used virtual clone (cnet download) to run the ISO files like NI had requested I try. During the install process it asks where you would like to save the files. The 64 bit version was already set to the original drive letter path, that was taken over (after cloning the hard drive) by the DVD drive. It may also work this way in komplete's downloader, idk. I am also not sure how I got the ISO files for the individual programs. They were in my download folder. Maybe this will help the next guy. Thanks for your help solger! :)

    BTW NEVER change ur C:/ drive!
     
    Last edited: Mar 22, 2016
  7. DubD

    DubD New Member

    Messages:
    6
    New errors today. The joy. I came home and saw where the download was. Not even past action strings yet. A few hours later it hadnt moved at all so I closed and reopened the downloader. Upon doing so I got internal error on over half of the applications even ones that were in que to download. I closed and reopened again. Now the error is gone but some of content like the finger, kontour, spark, and others (All that I have previously uninstalled) are saying they are installed. If this is true than a lot of them were skipped even tho I think u only download one at a time and the whole time it was stuck on action strings(I thought so anyways).

    I didnt mention before that I switched out my secondary hdd with a new 1tb hdd. Still has the same drive letter. The test on absynth was done this way, and some of the files in kompletes downloader still said already installed. I just made them reinstall and im hoping everything goes smoothly. I didnt think it would cause a problem since it worked with absynth.. Any insight please???


    Edit: Download error......... :( Thats what it said and had a refresh button next to action strings.... Action strings I did not have installed before.
     

    Attached Files:

    Last edited: Mar 23, 2016
  8. solger

    solger NI Product Owner

    Messages:
    3,941
    If you haven't already :
    • try to select and download only one application at a time
    • try the download at a different time of day (might be possible that the internet connection or download servers are causing problems)
    Otherwise contact NI support about this directly: http://www.native-instruments.com/en/company/contact-ni/
     
    Last edited: Mar 23, 2016
  9. DubD

    DubD New Member

    Messages:
    6
    Well its downloaded. Everythings working fine but the finger is missing. Idk where to find the others. They may also be missing. Heres the list of programs that i mentioned installed early before.

    Kontour
    Molecular
    Monark
    Polyplex
    Prism
    Ramfire
    Reflektor
    Rounds
    Spark
    The finger
    Traktors 12


    Any idea where to get iso files for these? Im going to try them individually like u suggested before in komplete downloader

    Edit: No luck with the finger. Tried scanning for it and adding file paths in kontakt and kontrol. Tried uninstall then renstall. No good
     
    Last edited: Mar 27, 2016
  10. solger

    solger NI Product Owner

    Messages:
    3,941
    Installed products are listed in the Overview-Tab in Service Center:
    http://www.native-instruments.com/en/support/knowledge-base/show/561/what-is-service-center/

    Kontour and Rounds must be downloaded separately from here:
    https://www.native-instruments.com/en/products/komplete/bundles/komplete-10-ultimate/downloads/

    Everything else should be available via the Komplete downloader.

    These are Reaktor ensembles/instruments. So you need to use Reaktor as host (standalone or as plugin) and load them in there.

    And these are Guitar Rig components. So you need to use Guitar Rig as host (standalone or as plugin) and load them in there.
     
    Last edited: Mar 27, 2016