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Problem installing new Kore 2 driver

Discussion in 'Product Installation and Activation (Archive)' started by reposity, Jan 25, 2009.

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  1. reposity

    reposity NI Product Owner

    Messages:
    222
    Hello NI,

    I get the below when I try to install the new driver ? . I have checked and the thing it says it can not find is exactly where it should be on the C drivce ?

    What shoudl I do

    Thanks

    Michael
     

    Attached Files:

    reposity, Jan 25, 2009
    #1
  2. ew

    ew Moderator Moderator

    Messages:
    21,328
    I'd try setting your language to English and reinstalling the driver and then change it back...

    ew
     
    ew, Jan 25, 2009
    #2
  3. reposity

    reposity NI Product Owner

    Messages:
    222

    Ok I tried that. The same result. After the message comes up I can press ok and it says that the " driver was instaleld sucesfully". But when I open Kore 2, then I can see that it says 2007 driver 2.04.003 `

    What to do ?

    Thanks

    Michael
     
    reposity, Jan 25, 2009
    #3
  4. ew

    ew Moderator Moderator

    Messages:
    21,328
    And you aren't plugging in the controller until the driver installer tells you to?

    I'd try uninstalling the old driver first. Unplug the controller first and uninstall from add/remove programs. Reboot and run the installer for the new driver. Don't plug the controller in until you're asked to by the installer.

    ew
     
    ew, Jan 25, 2009
    #4
  5. reposity

    reposity NI Product Owner

    Messages:
    222
    Hello Again,

    I uninstalled everything and unpluged the controller. I installed the new driver and the below picture came up. Same problem. It then said " Kore 2 controller installed sucessfully". But when I tried to connect the controller it did not work.

    I have now uninstalled the new driver and using the old 1.67 something. That works fine.

    But I would like the new driver sometime.

    Thanks

    Michael
     

    Attached Files:

    reposity, Jan 25, 2009
    #5
  6. ew

    ew Moderator Moderator

    Messages:
    21,328
    Are you installing the correct driver? If you have the Kore 1 controller, you install the new Kore 1 driver; not the Kore 2 driver.

    ew
     
    ew, Jan 26, 2009
    #6
  7. reposity

    reposity NI Product Owner

    Messages:
    222
    Hi EW,

    I have the Kore 2 controller and I just went into the service center and it recomended that I updated my system with this driver. My operation system is XP service pack 3. I have Kore 2 Controller and Komplete 5 package.

    Regards

    Michael
     
    reposity, Jan 26, 2009
    #7
  8. ew

    ew Moderator Moderator

    Messages:
    21,328
    Put in a support request- I've run out of ideas.

    ew
     
    ew, Jan 26, 2009
    #8
  9. reposity

    reposity NI Product Owner

    Messages:
    222
    Ok thanks I will do that.
    Regards

    Michael
     
    reposity, Jan 26, 2009
    #9
  10. reposity

    reposity NI Product Owner

    Messages:
    222
    Hi Ew,

    The support wrote me back one time, but could not explain what was wrong. They never seen it before. But I found out that it was " Spyware" that caused the problem. So I had to go through alot of cleaning, and then suddenly it worked. So now I am up to date.

    Regards

    Michael
     
    reposity, Mar 16, 2009
    #10
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