problem loading presets in Maschine

Good morning all,
I have a recurring problem. Let me explain: I create a Maschine project, then I assign instruments to a group. When I close my project and reopen it, the name of the instruments remain present in the group, but some of them are inaudible, we do not hear them (they are not deactivated, that is to say not "grayed out "). They are still the same "Now Dystopia" (from Massive X), "Anachords" (from Rounds), "Pro B" (from Rounds). There may be others, but I haven't noticed.
If I start playing my project, these instruments do not produce sound. I have to go to the "browser" and click again to reload them in the group. So they are audible again. FYI, I have already reinstalled these instruments. Also for your information, these are presets that I saved myself from factory presets that I modified in a classic way (I modify certain parameters then save as a personal preset). These presets are therefore found in the "user" part of the Broswer. Still for information, the problem persists even with the new update of Maschine "2.12".
Please help me find a solution and share if you had the same kind of problem.
Thank you very much,
Sincerely,

 

When I have that kind of problem and want to move on, and stop scratching my head for ages, I just resample the sound when it works ...then I can move on and keep making music

 

Instead of reloading the preset, have you tried just opening the plugin window? I have never had this happen with an NI plugin, but have had it happen with some Third party plugins, if I open the Plugin window, it works....curious to know if the issue might be related.

 

Hello thank you. I wanted to try but I cannot reproduce the bug. As soon as Maschine gives me the bug again, I will try this technique. However, even if we find workarounds to work around the problem, this is a bug and I do not know how to contact Native Instrument directly to inform them because it is not a normal operation. by Maschine 2.12. Sincerely,

 

Hey musictop,
To get assistance, and / or to report a bug, please use our Maschine typeform, make the most detailed description, make a video if you can, so we can quickly try to reproduce the issue, and send a link to that video as well as the result of your support tool :
https://support.native-instruments.com/hc/en-us/sections/360000091558

 

Hello, When I try to go to the help page for Maschine, there is the message "Oh! You are not authorized to view this page. " however I am logged in with my ID, and I can't find the Maschine form.
I'm waiting for your help. Sincerely,

 

Musictop, here is the direct link :
https://support.native-instruments.com/hc/en-us/articles/360003345298

 

Thank you