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Problems upgrading Komplete 8 to Komplete 10 Ultimate on Pro Tools

Discussion in 'Product Installation and Activation (Archive)' started by Freddysdead, Feb 7, 2015.

  1. Freddysdead

    Freddysdead New Member

    Messages:
    6
    Hi,

    I'm new to the forum and I've tried to search for posts with similar problems to mine but I haven't found any so I'm starting a new one.

    I have been a Kontakt 8 user for a couple of years with no problems using Pro Tools 10.3.5. I though I should upgrade to Komplete 10 ultimate so I bought it thinking it would

    install easily. However it hasn't. Or to be coorect the installation is fine but when launching it in Pro Tools everything get strange. If I start a new song it seems to work

    fine(although I have only been messing around, not recording seriously) but when trying to load one of my previous songs everything just freezes up and sometimes I can get

    the application manager(I'm unsure of it's name in english) to open and I can terminate the process but many time I have to restart the computer by holding in the power

    button until it restarts.

    I thought it could be related to the same plugin, for example Kontakt 5, being installed to a different drive than it was the first time so I uninstalled both Komplete 10

    Ultimate and Komplete 8, checked that no plugins from either of them showed up in Pro Tools and they didn't. Then I reinstalled Komplete 8 and then Komplete 10 Ultimate

    upgrade to the same locations but nothing is different. It still freezes up. I then uninstalled everything and only installed Komplete 8 and everything worked. The I tried

    again to install K10U but everything freezes up again.

    Then I thought it could be related to me not having bothered to upgrade Pro Tools to 10.3.9 so I did and reinstalled K8 & K10U but everything still freezes up. I did also try

    to install only the Kontakt part of K10U with Session Horns Pro after the K8 installation but that was enough to break Pro Tools.

    I don't really know what to try next other that thrashing the Komplete 10 Ultimate portable harddrive with a hammer but I pretty sure that won't solve it either.

    Has anyone experienced this or does anyone have any suggestions for me to try?

    I have my computer info listed below:

    SiSoftware Sandra

    ID
    Host Name : Dator
    Workgroup : WORKGROUP

    Computer
    Model : ASUS All Series ASUS MB
    Serial Number : System Ser**********
    Chassis : Desktop
    Mainboard : ASUS Z87-A
    Serial Number : 1305115********
    BIOS : AMI (OEM) 0903 05/06/2013
    Intel vPro : 9.00.02.1345
    Total Memory : 16GB DIMM DDR3

    Processors
    Processor : Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4C 8T 3.9GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3)
    Socket/Slot : FC LGA1150

    Chipset
    Memory Controller : ASUS Core (Haswell) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit

    Memory Module(s)
    Memory Module : G.Skill F3-1600C9-8GAR 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)
    Memory Module : G.Skill F3-1600C9-8GAR 8GB DIMM DDR3 PC3-12800U DDR3-1600 (9-9-9-25 4-34-10-5)

    Video System
    Monitor/Panel : AOC International 2757M
    (1920x1080, 27.2")
    Monitor/Panel : Philips 273ELH
    (1920x1080, 27.2")
    Video Adapter : NVIDIA GeForce GTX 780 (12CU 2304SP SM5.0 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit, PCIe 3.00 x16)
    Video Adapter : NVIDIA GeForce GTX 780 (12CU 2304SP SM5.0 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit, PCIe 3.00 x16)

    Graphics Processor
    OpenCL GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)
    OpenCL GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)
    Compute Shader Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)
    CUDA GP Processor : NVIDIA GeForce GTX 780 (2304SP 12C 862MHz/1.2GHz, 1.5MB L2, 3GB 6GHz 384-bit)

    Storage Devices
    KINGSTON SV300S37A120G (120GB, SATA600, SSD) : 112GB (C:)
    Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (D:)
    ASUS DRW-24B5ST (8GB, SATA150, DVD+-RW, CD-RW) : 7GB (E:)

    Logical Storage Devices
    Reserverad av systemet : 350MB (NTFS)
    D: (D:) : 2TB (NTFS) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
    C: (C:) : 111GB (NTFS) @ KINGSTON SV300S37A120G (120GB, SATA600, SSD)
    Komplete 8 (E:) : 7GB (UDF) @ ASUS DRW-24B5ST (8GB, SATA150, DVD+-RW, CD-RW)

    Peripherals
    LPC Hub Controller 1 : ASUS Lynx Point LPC Controller
    Audio Device : ASUS Lynx Point HD Audio Controller
    Audio Device : ASUS GK110 HDMI Audio [GeForce GTX Titan]
    Audio Codec : nVidia GeForce 6800 XT
    Serial Port(s) : 1
    Disk Controller : ASUS Lynx Point 6-Port SATA AHCI Controller
    USB Controller 1 : ASUS Lynx Point USB xHCI Host Controller
    USB Controller 2 : ASUS Lynx Point USB Enhanced Host Controller #2
    USB Controller 3 : ASUS Lynx Point USB Enhanced Host Controller #1
    FireWire/1394 Controller 1 : VIA VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
    SMBus/i2c Controller 1 : Intel ICH SMBus

    Printers and Faxes
    Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
    Fax : Microsoft Shared Fax Driver (200x200)

    Network Services
    Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

    Operating System
    Windows System : Microsoft Windows 8.1 Home 6.03.9600
    Platform Compliance : x64