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Prospect Haze driver installation failed

Discussion in 'Product Installation and Activation (Archive)' started by eddie lee, Jun 22, 2016.

  1. eddie lee

    eddie lee New Member

    Messages:
    3
    the driver downloader keeps aborting the installation process for prospect haze. how do i get past this issue?
     
  2. solger

    solger NI Product Owner

    Messages:
    3,941
    Are you talking about the Maschine expansion?: https://www.native-instruments.com/en/products/maschine/maschine-expansions/prospect-haze/

    • Are there any specific error messages shown?
    • Does the problem already occur while trying to download the files?
    • Or is the problem only during installation (after the files were already downloaded successfully)?
    • Which operating system are you using (Windows or OSX)?
    Otherwise contact NI support directly: http://www.native-instruments.com/en/company/contact-ni/
     
    Last edited: Jun 22, 2016
  3. eddie lee

    eddie lee New Member

    Messages:
    3
    im on windows... every time i click the downloader.exe it tries to install then a few minutes later it says driver installation aborted with no other message besides describing why you need the driver
     
  4. solger

    solger NI Product Owner

    Messages:
    3,941
    Which downloader.exe exactly (or what is the full name)?
    It seems odd that the Prospect Haze installer is trying to install a driver ...
     
    Last edited: Jun 23, 2016
  5. eddie lee

    eddie lee New Member

    Messages:
    3
    Prospect_haze_downloader .... Got it straight off of the native instruments site under my products I purchased...
     
  6. solger

    solger NI Product Owner

    Messages:
    3,941
    OK, If you haven't already try
    • launching the downloader via right-mouse-click -> Run as administrator
    • re-downloading the downloader/installer
    Or have a look at the general solution here: http://www.native-instruments.com/e...ror-message-the-server-might-be-down-windows/

    If this doesn't solve the problem contact NI support (see link in post #2).
     
    Last edited: Jun 23, 2016