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Question regarding update from K11

Discussion in 'General Chat' started by Michael Morris, Oct 11, 2018.

  1. Michael Morris

    Michael Morris NI Product Owner

    Messages:
    30
    So I have Komplete 11 Ultimate. On my offers page it says I can either update or upgrade to Komplete 12 (basic). Now I have read the FAQ re update, upgrades but I am still none the wiser in what each option actually means from a practical perspective.

    Can someone please explain in simple language to a simpleton such as myself, the difference between update and upgrade?
     
  2. von Klamke

    von Klamke NI Product Owner

    Messages:
    101
    IIRC going from Komplete 11 Ultimate to Komplete 12 Ultimate is updating - same package type (ultimate), only the number changes.
    But, for example going from K11 to K12 Ultimate is an upgrade. Upgrade is, when the tier of the package is different: select < "normal" < ultimate < collector's edition.
     
  3. solger

    solger NI Product Owner

    Messages:
    3,941
    Are you referring to this article?: https://support.native-instruments....ossgrade-Update-Upgrade-and-How-Do-I-Qualify-

    In general the included content is the same, regardless if it's a full, upgrade or update version license (of the same product).
    As von Klamke mentioned above: depending on the base product (which qualifies you for getting the cheaper update or upgrade license), it's either an update or upgrade path.
     
    Last edited: Oct 11, 2018
  4. Michael Morris

    Michael Morris NI Product Owner

    Messages:
    30
    Okay thank you both von Klamke and solger. I think I understand it now. So really seems the cheapest upgrade or update path seems the best choice. Thing is I have found there is a huge amount of Komplete 11 Ultimate I never use, particularly the orchestral instruments, so looks like Ill just go for the Komplete 12 normal version,
     
  5. JCcares

    JCcares NI Product Owner

    Messages:
    102
    Thats exactly what I want to do too, but by updating to Komp12 basic version will we loose the instruments available in Komp 11 ultimate which we already have or once had ?
     
  6. solger

    solger NI Product Owner

    Messages:
    3,941
    No. Basically all of the additional/new K12 products will be added to your current installed ones. So you'll have all the products/instruments from both (K11U & K12 basic) available.

    More info here: https://support.native-instruments....t-Updating-Upgrading-to-KOMPLETE-12-ULTIMATE-