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New Randomly frozen screen on version 3.5.1

Discussion in 'Bug Reports' started by SPEEDTESLA, Sep 2, 2021.

  1. SPEEDTESLA

    SPEEDTESLA New Member

    Messages:
    6
    Hello,
    I noticed that my screen freezes randomly when I use my S5 controller and Traktor 3.5.1
    The spectra on my two screens of the S5 freeze without consequence on the sound. I have to move my Mac's trakpad to correct this problem.
    I think the problem comes when I plug my S5 into the Mac.
    I report that I do not have this problem on version 3.4.2
     
  2. Jonas C @ NI

    Jonas C @ NI NI Team NI Team

    Messages:
    161
    Hey SPEEDTESLA

    I'm not sure to fully understand when this happens. Would you be kind enough to determine a short list of reproduction steps to have the bug you describe or record a short video of what happens so I would be able to reproduce that bug in house.
    Can I also ask which version of MacOS you're working with ?

    Thank you for your report anyway !
     
  3. SPEEDTESLA

    SPEEDTESLA New Member

    Messages:
    6
    Hi Jonas,
    I have MacBook Pro 13" mid 2012 16 Gb with Catalina 10.15.7
    I have Traktor S5
    I am using Traktor 3.4.2 because the bug does not occur with this version.

    If I am using version 3.5.1 I have a bug that occurs on two levels:
    - At the level of the MacBook pro, the Traktor software freezes after a certain time of use but it is random and it comes back from time to time. To stop this problem, I move the MacBook's trakpad and the problem disappears but the problem may reappear a few minutes later.
    - at the S5 controller the screen also freezes and access to the playlist is jerky! When I move the Mac's trakpad, everything becomes ok again.
     
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