Registered to another user?

Dear All,

I have purchased a brand new Omni control bundled with Traktor le software with serial number printed on the cd pack. When i put this number in it says another user has registered it which is impossible? I know a few others have had this problem looking through the forum- ive emailed support but still waiting for a reply.

Anyhow....

I always intended to purchase an upgrade to Traktor Pro but does anybody know if you have to fully activate Traktor LE first or will I be able to use the download of Traktor pro to take me straight to the full program?

All i can curretly access is the demo version of traktor LE

Thanks in advance for any help!
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Ticket#2009013010003967

if this helps any of the support team.

 

Yes your LE has to be registered and Activated before you can qualify for the Pro upgrade.

When did you submit your Support Ticket.

 

Thanks- I wont purchase upgrade until the LE is fully activated.

I reported it Friday 30.01.09 Lunchtime- I had the auto reply straight back with the ticket number but nothing since then.

Is this an NI issue or a Numark issue?

 

Have you tried to register it today?
There have been problems with the Registration Server this weekend.
Give it another go.

Maybe a Numark problem but as you onlu submitted your Ticket on Friday its worth waiting a few days to get an answer but i will keep a eye out for you on this.

 

Thanks Karlos,

Just tried serial number again- still getting same error about registered to another account (1002)

Im confused as to how this could of happened. Ill look out for response over next few days.

 

No worries. Hit me with a PM or on here if you dont hear back.
Also check in at Numark, do they have Forum , there may be info on there.