Registration Support not working

HI!

I Just made a deal to sell my s4 and scratch licence but now when i'm trying to get them deregistered the support is not working. maybe?
I selected 2nd hand sale from the category, pressed NEXT and it skipped all the other stages to this.

Thanks for your request.
Your request has been sent to the Native Instruments team. An auto-generated email will soon been sent to your email address including the tracking number for your support query.

We will get back to you via email as soon as possible.


Your Native Instruments Team.

So they already knew who am i and what i'm after? Is there any other way to contact them regarding deregistration or could NI fix the issue or am i just dumb?

 

If you logged into the support area, then they know who you are - and you should at least have the automatic email in your inbox confirming submission of the ticket. If not - try again in another browser.

 

Well I thought about it and logged out from everything, restarted my laptop but still the same thing and no email. Today I tried again with another laptop and tadaa! It worked. Now i'm a happy owner of ticket! Thanks for your reply.