Remote trouble shoot support

Wondering if NI offered this remote trouble shoot service? Relocating everything from old Mac to new M1 , even tried reinstalling from Komplete hard drive...so much will not open in maschine now....ok, I've made a komplete mess.....need help please. thank you for any advice.

 

Never heard of such.

If you don't know what you're doing just install everything from scratch then copy the Native Instruments folder inside your Documents folder from the old to the new computer, that's where all your Maschine projects, samples, and user content is.. then everything should work smoothly but It kind of depends on how you got things set up.

 

Thanks D-One, will attempt fresh install today,

 

Oh, I forgot: People use Time Machine often with MacOS's Migration Assistant to automatically transfer everything including settings and whatnot from an old mac to a new one, you can try that too I guess, assuming you have a spare external drive it might be faster.

 

My old iMac gave up on me and the tech guy retrieved the hard drive which I have via sata lead connected to new Mac mini. Installed Native Access on new system, and in relocate content , I chose the old drive, which worked kind of, then Kontakt, Monark, etc refused to load, although I can preview the sounds on mk3. I have a new 5tb new LaCie drive, sitting ready and waiting. Fresh install I guess, and move the large libraries over to LaCie ....the Mac mini is only 500gb, so I was trying to take short cuts..hey, .thanks for your help D-One