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(Resolved) Cannot download Maschine 2.0 Software & Library Content. OSX

Discussion in 'Product Installation and Activation (Archive)' started by Stevesheesh, Oct 25, 2015.

  1. Stevesheesh

    Stevesheesh New Member

    Messages:
    2
    Bought a Maschine MK2 24 hours ago. 2015 iMac running OSX 10.10.5. Attempting operations with Maschine as stand alone not through a DAW.

    Attempt #1:
    A) Download Maschine 2.0. Crashes "An error occurred while downloading the installation files. The server might be down"
    B) repeatedly restarted 2.0 download until finished.
    C) Download finishes. Everything seems OK.
    D) Download factory library. Freezes at 5.3gb. No error. No completion. Hangs forever. (max time tested 8 hours)
    E) Skipped the Library. Downloaded KOMPLETE SELECT with 0 issues whatsoever.
    F) Registered/Activated all products except Library.
    G) Everything works as intended except the issue in bullet D). Retried over and over and over and over.

    Attempt #2

    A) Wiped everything except KOMPLETE SELECT (from my trouble shooting research this seems to be unrelated to the other two)
    B) Deactivated everything except KOMPLETE SELECT.
    C) Started by downloading Library content first. Same exact issue. Unresolved.

    Attempt #3

    A) wiped everything but KOMPLETE SELECT
    B) Downloaded downloaders to the desktop instead of Downloads folder
    C) Started downloading Library content first. Same issue. Unresolved.

    Attempt #4

    A) Restarted computer in Safe Mode (oh yeah, must be my computers fault right? BS)
    B) Attempted to finish the hanging Library Content Download.
    C) Download completes! Hooray!
    D) Error: Download failed.
    E) Disk image appears but is 'unmountable.'
    F) https://www.native-instruments.com/...l-new-maschine-studio-owners-pls-help.213214/

    Solution above does not work and the link to an OSX issue thread returns you to a completely blank support search query at NI.com.

    Attempt #5

    A) Uninstalled everything except KOMPLETE SELECT.
    B) Restarted downloading in Safe Mode in the recommended order (2.0, library, then activate)
    C) Maschine 2.0 crashed 13 times, "Server might be down."
    D) "Could not download. File Corrupt."
    E) pretty much just going to torrent this now.

    Help. Please. NI is not open until Monday at 11am. Considering just returning this 600$ paper weight and taking NI to small claims court for the price of a bottle of aspirin.
     
    Last edited: Oct 25, 2015
    Stevesheesh, Oct 25, 2015
    #1
  2. Stevesheesh

    Stevesheesh New Member

    Messages:
    2
    Resolved:

    Uninstalled all but KOMPLETE SELECT. Rebooted into safe mode. Maschine 2.0 software download failed but creates disk image. Rebooted in Normal mode and started the Maschine 2.0 downloader (not the .iso disk image) and success; the disk image installed 2.0.

    Same for Lib Content. Started download in safe mode. Download froze. Closed the downloader and immediately reopened. The downloader confirmed failure but created a disk image. Restarted computer in Normal mode. Reopened the downloader (not disk image) and successfully installed the library.

    Tl;dr:

    Download in Safe Mode.
    Open install in Normal Mode upon Safe Mode failure.
     
    Stevesheesh, Oct 25, 2015
    #2