Retro Machines Gone Into Demo Mode?

Hi,

This may be a stupid question but...

I have Komplete 8 Ultimate. Last year I got the e-mail for Retro Machines, downloaded ISO, installed. Done. Went on to work on a bunch of other stuff and never touched it... But K5 and other libs in Ultimate work fine (Berlin, West Africa, etc.)

Today I fire it up and it's in Demo mode. I press a button to 'Activate In Service Center' and there's nothing to activate... ie. it's not in the list of products.

Now what?

---JC

 

1. Make sure you're on the latest version of Kontakt -- update if not.

2. Remove the library from your Kontakt libraries tab. (Use the little tools button to do that.)

3. Re-add it to the Kontakt browser using Libraries > Add Library. This should retrigger Service Center to realize it's there for authorizing.

 

Thanks. Didn't help.

Using Kontakt 5.02...

I removed the lib as you suggested, then re-added it. Shows up in Demo mode. When I click 'Activate' it -briefly- showed me an old-school Service Center authorization screen where it asked for a serial #---which I don't get because I don't think Retro Machines -came- with a serial #.

I exited Kontakt and fired up Service Center separately and there's no mention of R/M.

I see I have Kontakt 8 Ultimate 'activated' and Kontakt 5 'full'.

All my other libs (Abbey Road, Session Strings Pro, etc.) work fine.

Tried e-mailing NI Support... no reply.

Now what?

---JC

 

I'm stumped. My best advice is to call NI registration support on the phone. They've always been very helpful with me to sort through these issues.

 

I checked my email that contained the download for Retro Machines and it does not show a serial number. However, in the Service Center it does have one. I do not recall whether or not I manually entered one at some stage but one is part of the activation. Do you still have your email with your link? I would delete the installation and download/reinstall RM from scratch.

 

Freaky. I did -exactly- as you said and it did not help. I then called NI Los Angeles and the guy sent me an e=mail link that seems -identical- and despite my skepticism, I downloaded, and re-installed and it worked.

I guess it depends on whether yer an optimist or a pessimist.

Optimist: The NI people answered the phone right away and did have an answer that worked.

Pessimist: The NI people on the phone were -very- 'valley slacker'. Acted like they didn't give a hoot and were reading from a script. Plus... Why the heck did this happen in the first place? Not a clue. Also: Never received a reply to my e-mail to NI support.


All's well that ends well I guess. Thanks for the replies!

---JC