Rig Kontrol 3 - Preinstallation of the AVS device driver failed

I can only press an OK button to continue. Rig Kontrol 3 driver setup then exits and I have to uninstall the driver before I can attempt to reinstall.

The dialog icon is a yellow triangle exclamation informational one - So I'm not entirely sure if setup has completed successfully, to be honest, but my instinct tells me this is not a normal exit to the setup problem.

The Kontrol is not and has not been connected to my system - this message appears after I hit Next on the Start Installation screen.

An "Installation is Running" window is displayed for about 2 seconds before the error appears.

I'm in Vista (No surprise, I'm sure) and running as Administrator. All updates & patches applied.

Guitar Rig 3 itself runs beautifully, line in through my X-Fi, I just can't install my Kontrol driver. I'd really like to get this resolved without having to resort to installing Windows XP - this would be a huge disruption to my work & require reactivating a number of products.

I'm sure there's something I'm doing wrong here I'd appreciate any advice anyone could provide

 

Welcome =)

Try this; go into device manager; RK will be listed under USB devices with a question mark icon. Right click on it, and choose update driver. Vista hopefully will then install the driver correctly.

ew

 

Thanks for the response;

Connected the device so it would show up in device manager, it was detected & unable to install any drivers. Same when right clicking on the device in device manager and selecting upgrade driver

i'm going to have to put this down to 64 bit vista & go xp to fix this, unless NI come out with a native 64 bit update some time very soon

thanks anyways

 

Hi Mr Mojo,

yes, our drivers are not yet 64 bit compatible. This is currently scheduled for the first half 2008.

 

First half of 2008 is long over and there are still no 64 bit drivers!

 

Yes, I am also waiting eagerly for 64bit drivers so I can start using rig kontrol.

 

Please develop 64bit drivers for Rig Control.

 

So we're closing on a year, having seen the x64 driver release pushed back quarter after quarter and it seems like we're just treading water here.

Is there a release scheduled? Has there been any progress at all? Or are you guys just working on Guitar Rig 4? If you are, send me a copy and a new kontrol, because I sure as hell aren't paying for a new version of a product I was never able to use the first time around.

Hasn't there been enough time between the release of Vista x64 and now to develop the required software? This much time since release it's not like you can claim you were caught by surprise. Windows 7 will be out soon. Will you be ready for a 64-bit ONLY operating system?

Let's face facts: Less than 4GB of RAM is woefully inadequate for anyone doing any serious work with music on computers. This product is not enterprise-ready if it can't be used to an enterprise standard.

Sure other software has problems in a 64-bit environment, but the users deal with it, work around the issues. The developers release patches for the issues. We haven't even received a driver, let alone patches to resolve issues with it.

I would like to buy every product you guys have but I already dropped a grand on this paperweight and have nothing to show for it. Why would I buy anything else you've got when there's other hardware and software on the market I could buy where even if it has issues it actually WORKS?

What's the hold up? This is beyond a joke.

 

This is completely absurd. I can't use this expensive piece of hardware that I bought because you guys have basically lied about producing a 64-bit driver for it. This is no way to operate your company. I had intended to use this as my primary audio device, but since Vista Business 64bit is my primary OS, I've had to abandon that plan entirely and buy a separate high-fidelity audio interface for a hefty sum for use with everything non-audio that I do. I'm forced to dual-boot Windows XP Pro 32-bit just so that I can put this expensive tool to use, but the problem is that doing so reduces me to 3.25GB of my 8GB of RAM. I put this computer together to work with audio, and if I had known of the unreliability of your support I would have gone with a competitor's product instead. You are abusing your customers and it is disgusting.

 

How do you figure?

The only plugins that will benefit by using more than 2 GB of RAM are your samplers- and all of those are still 32 bit with the exception of E/W's PLAY engine, which has other issues.

This means:
1) a max of 2 GB can be addressed by the app, no matter how much RAM you have, and
2) you're running the plugin in a BitBridge or equivalent environment if you're using an x64 host, which is far from being ideal.

Most of the people I know doing serious work are still using 32 bit OSes. Of the ones I know using x64 in one flavor or another, most of them are using a 32 bit host. In other words, they're waiting for x64 and the support of it to grow up a bit more.

ew

 

so you're saying they only run one single lonely program at a time? Fine if you don't have deadlines, I guess.

 

Right, and getting hardware vendors to countenance their claims to provide support is part of "waiting for x64 and the support of it to grow up a bit more." Effectively, the industry is feeding x64 hormones to prevent it from growing any further because there would be an awkward transition period and they'd much rather see it stay "unready" than have to deal with updating their platform. This is a fault, not a virtue.

 

Ugh...still waiting for a 64-bit driver....

 

Oh, and happy anniversary to this thread! nearly 2 weeks overdue on that

 

Good News

The 64 drivers are in beta testing now and all I can say is that it's looking good. Seems NI really is listening so any input is good.

 

That's pretty much what they told us a year ago when the drivers were due for release Spring '08.

It's not that I don't believe they are in beta, I just find it incredible it's been for so long.

 

Native Instrument, your image is slowly degrading and I feel sorry for it.

None of your forum moderators seem to have the slightest idea about where you are with these 64 bit drivers. Everyone says its in Beta...
well it's been quite some time now, and we're not talking about beta testing the final version of Half Life 4, but just some ridiculous, 30 mo drivers.

Maybe you're going through some major problems, but then, why don't you communicate about it ?

You don't give the impression of giving a damn about your customers and they will indeed make you pay this mistake in the future, not having faith in you.

 

Seriously? Still nothing?

For one, many programs I use that are 32 bit work on my 64 machine. So I assumed I could get something to work even if not to my PC's full capability.

Seeing that everyone is having the same problem as me, I am really disappointed.

I hope NI is planning to give any new equipment and software out for next to nothing, at least to those of us who have been supporters of the Guitar Rig since the beginning.

As times get harder, how are we supposed to fork out more money when we have no guarantees about how long it will take to work on our machines.

Not only am I missing out on using the equipment I have, but I am missing out on the money I would have earned at gigs that I would be using it in live situations. I can't use it Live if I have to use a mouse and keyboard.

Send me any betas, I will get them tested for you. Give me a job! Do you need a project manager with competence?

This waiting is lame.

 

Is there a direct support email I can contact about 64 bit drivers?

 

This is very frustrating; I've spent more money on maintaining/replacing the physical equipment I wanted to replace with Guitar Rig than I spent on the product in the first place.

The idea was to save money, as well as effort, and I've ended up spending twice as much.

I understand why Beta drivers are a problem; given thought I'd hesitate to use them (you don't want them going pear shaped when you're live), so I also appreciate why they must be foolproof when they come out.

But understanding doesn't lessen the disappointment, or refill my wallet.