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S25 MK1: B3 key stopped working

Discussion in 'KOMPLETE KONTROL SERIES' started by Samuel P., Jan 31, 2020.

  1. Samuel P.

    Samuel P. New Member

    Messages:
    8
    Hi,

    I have the same issue as this person: https://www.native-instruments.com/...d-working-on-komplete-kontrol-s88-mk1.374399/

    The B3 (not sure about the number since there's only 25 keys, that's the B in the middle on the keyboard, not the one on the right) of my S25 MK1 stopped working last week for no apparent reason. Like the other post linked above, nothing has changed in my setup so far, and my other keyboard has no problem with that particular key. Other features of the S25 are fine: I can still browse, use the knobs, control the DAW, etc.

    I tried everything so far, from a software standpoint (including re-installing Komplete Kontrol), with no success.

    My DAW is Cubase 10 Pro under Windows 10 Home on a Core i7 with 32Go.

    I bought this keyboard back in April 2018, and my invoice says it should be a 3 years warranty, so here I am. :)

    What should I do?

    Thanks in advance for your answer!
     
    Samuel P., Jan 31, 2020
    #1
  2. Blindeddie

    Blindeddie Well-Known Member

    Messages:
    3,665
    Blindeddie, Jan 31, 2020
    #2
  3. Samuel P.

    Samuel P. New Member

    Messages:
    8
    Hey, thanks for your reply.

    I'm going to open a ticket and we'll see.
     
    Samuel P., Jan 31, 2020
    #3
  4. Samuel P.

    Samuel P. New Member

    Messages:
    8
    Hey,

    A quick follow-up to say I just got my unit back from the repair center. So far so good! They did a nice job repairing the key, I can't see any stain anywhere on the keyboard. It has never been so clean, lol.

    The whole handling was not super fast (but I wasn't in a hurry anyway), but really pro. So, I just wanted to give you guys at NI a thumb up. Thanks!

    And a big thumb down to UPS, who litterally destroyed the box around the keyboard... Like if someone had fun with an axe on my package. I'm amazed the keyboard has not a scratch.

    Anyway, case closed (I hope).
     
    Samuel P., Feb 19, 2020
    #4
    • Like Like x 1
  5. Matt @ NI

    Matt @ NI NI Team NI Team

    Messages:
    2,445
    Hey Samuel,
    Seems I missed your original post but glad to hear everything went smooth on your side :thumbsup:
     
    Matt @ NI, Feb 20, 2020
    #5