S4 Mk3: Play/Cue buttons sometimes are not precise

Discussion in 'KONTROL S2 / KONTROL S4' started by Borja_Serrano, Jun 14, 2019.

  1. Borja_Serrano

    Borja_Serrano New Member

    Messages:
    2
    Hi

    Play/Cue buttons use to work perfectly in the majority of tracks, but for some other tracks, when you set the cue point and you start to play from it, it simply doesn't start from the exact point.

    For example, you put the cue point just at the start of a kick, and sometimes it starts a few tenths before and sometimes it starts a few tenths after the real cue point (pressing the cue or play button repeatedly). This happens to me aproximately in 2 tracks from every 10.

    My workaround is to set a hot cue, and playing from it in play mode. If you start from the cue point when the track is stopped, the play doesn't start from the exact point again.

    I'm having this issue enabling or disabling the quantize function, and also enabling/disabling the master/sync functions. In all cases for some tracks the play doesn't start exactly at the cue point when the track is stopped.

    I have the latest firmware updated

    Anyone is suffering this annoying issue?.

    Greetings.
     
  2. Waffle

    Waffle New Member

    Messages:
    4
    Yes, having the same issue. Seems they are off with each press even when the cue point is set. Samples and one shots are even off. Making me reconsider the investment and I'm pretty invested in NI with a couple Maschine units and the S4.
     
  3. zyguli

    zyguli New Member

    Messages:
    12
    Unfortunately noticed that too.
     
    Last edited: Jul 11, 2019
  4. Borja_Serrano

    Borja_Serrano New Member

    Messages:
    2
  5. Dysfunk DJ

    Dysfunk DJ NI Product Owner

    Messages:
    165
    Have your turned snap and qantazied off?
     
  6. Sûlherokhh

    Sûlherokhh NI Product Owner

    Messages:
    82
    Does this happen with the Sync Type set to BeatSync only or even with Sync Type set to TempoSync?
     
  7. Dysfunk DJ

    Dysfunk DJ NI Product Owner

    Messages:
    165
    Good point
     
  8. Waffle

    Waffle New Member

    Messages:
    4
    I've tried snap and quantize off - no joy. Either tempo or beat sync and it still isn't consistent.
    @Borja_Serrano I tried the link but the thread is dead I think.

    As I make more cue points, the issue exists with every cue point now. Even the start cue is jacked. What's the deal with the pads on the s4 mk3? Are they performance pads or are they just rubber buttons with lazy, unpredictable response? This, and a few other problem issues have me rethinking my platform.
     
  9. Sûlherokhh

    Sûlherokhh NI Product Owner

    Messages:
    82
    Oh. Did you test to see if it is a software problem? Clicking the hotcue buttons with the mouse i mean. Just to make sure it REALLY is the controller.
     
  10. Waffle

    Waffle New Member

    Messages:
    4
    Thought I responded, but yes, I tried using the keyboard shortcuts and they are spot on and precise every time. Same with mouse/trackpad - spot on
     
  11. Sûlherokhh

    Sûlherokhh NI Product Owner

    Messages:
    82
    Well, it's always good to make sure. Sounds definitely like a hardware integration problem. My guess would be a device driver is not up to date or isn't working properly with your O.S. Last resort would be to send back the S4 to get a new one.
     
  12. Waffle

    Waffle New Member

    Messages:
    4
    Yea, that's my thinking also. It's still under 6 months new, so I'll reach out to NI. Thanks for the help all!