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S4 Mk3: Play/Cue buttons sometimes are not precise

Discussion in 'KONTROL S2 / KONTROL S3 / KONTROL S4' started by Borja_Serrano, Jun 14, 2019.

  1. Borja_Serrano

    Borja_Serrano New Member

    Messages:
    3
    Hi

    Play/Cue buttons use to work perfectly in the majority of tracks, but for some other tracks, when you set the cue point and you start to play from it, it simply doesn't start from the exact point.

    For example, you put the cue point just at the start of a kick, and sometimes it starts a few tenths before and sometimes it starts a few tenths after the real cue point (pressing the cue or play button repeatedly). This happens to me aproximately in 2 tracks from every 10.

    My workaround is to set a hot cue, and playing from it in play mode. If you start from the cue point when the track is stopped, the play doesn't start from the exact point again.

    I'm having this issue enabling or disabling the quantize function, and also enabling/disabling the master/sync functions. In all cases for some tracks the play doesn't start exactly at the cue point when the track is stopped.

    I have the latest firmware updated

    Anyone is suffering this annoying issue?.

    Greetings.
     
  2. Waffle

    Waffle New Member

    Messages:
    4
    Yes, having the same issue. Seems they are off with each press even when the cue point is set. Samples and one shots are even off. Making me reconsider the investment and I'm pretty invested in NI with a couple Maschine units and the S4.
     
  3. zyguli

    zyguli New Member

    Messages:
    19
    Unfortunately noticed that too.
     
    Last edited: Jul 11, 2019
  4. Borja_Serrano

    Borja_Serrano New Member

    Messages:
    3
    • Like Like x 1
  5. Dysfunk DJ

    Dysfunk DJ NI Product Owner

    Messages:
    215
    Have your turned snap and qantazied off?
     
    • Like Like x 1
  6. Sûlherokhh

    Sûlherokhh NI Product Owner

    Messages:
    153
    Does this happen with the Sync Type set to BeatSync only or even with Sync Type set to TempoSync?
     
    • Like Like x 1
  7. Dysfunk DJ

    Dysfunk DJ NI Product Owner

    Messages:
    215
    Good point
     
  8. Waffle

    Waffle New Member

    Messages:
    4
    I've tried snap and quantize off - no joy. Either tempo or beat sync and it still isn't consistent.
    @Borja_Serrano I tried the link but the thread is dead I think.

    As I make more cue points, the issue exists with every cue point now. Even the start cue is jacked. What's the deal with the pads on the s4 mk3? Are they performance pads or are they just rubber buttons with lazy, unpredictable response? This, and a few other problem issues have me rethinking my platform.
     
  9. Sûlherokhh

    Sûlherokhh NI Product Owner

    Messages:
    153
    Oh. Did you test to see if it is a software problem? Clicking the hotcue buttons with the mouse i mean. Just to make sure it REALLY is the controller.
     
    • Like Like x 1
  10. Waffle

    Waffle New Member

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    4
    Thought I responded, but yes, I tried using the keyboard shortcuts and they are spot on and precise every time. Same with mouse/trackpad - spot on
     
  11. Sûlherokhh

    Sûlherokhh NI Product Owner

    Messages:
    153
    Well, it's always good to make sure. Sounds definitely like a hardware integration problem. My guess would be a device driver is not up to date or isn't working properly with your O.S. Last resort would be to send back the S4 to get a new one.
     
  12. Waffle

    Waffle New Member

    Messages:
    4
    Yea, that's my thinking also. It's still under 6 months new, so I'll reach out to NI. Thanks for the help all!
     
  13. Natxod

    Natxod New Member

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    6
    Hi Borja/Waffle, i have exact the same mistake, did you solve it? it's really annoying can't know if when i push the pad it will sound what i want... Thanks.
     
  14. Oxy

    Oxy NI Product Owner

    Messages:
    24
    Yup, sometimes they don't register at all.
     
  15. HenkusDigitalis

    HenkusDigitalis New Member

    Messages:
    9
    I have the same problem, which has sort of conditioned me to not use the cue button at all, I just use the hot cue instead. I think it's a hardware issue, eg. low quality switches, as to my experience it matters where on the actual button you press (sometimes nothing at all happens). But what an oversight :(
     
    Last edited: Jan 22, 2020
  16. Dysfunk DJ

    Dysfunk DJ NI Product Owner

    Messages:
    215
    Hi all I changed the usb lead to one that's more quality DJTechtools and it solved the problem. Before that I was having the same issue with the cue button sometimes not responding.
     
  17. mainTAP

    mainTAP New Member

    Messages:
    4
    Has anyone raised a support case about the CUE and Play buttons sometimes not registering ?
    It happens fairly rarely but still and it's annoying and can't really be trusted.
    To me it seems like software issue as the buttons do light up but the track won't start.
     
  18. Borja_Serrano

    Borja_Serrano New Member

    Messages:
    3
    Hi all

    I'm afraid the problem persists. What I do is simply turn off the sync button when the cue button doesn't work properly.

    Greetings.
     
  19. Roy Claessen

    Roy Claessen New Member

    Messages:
    1
    Hey everyone, not sure if this has been resolved already but just to make sure: this only happens when the jogs are in TT mode, in Jog mode -< cue works as intended. correct?
     
  20. Borja Serrano

    Borja Serrano New Member

    Messages:
    9
    Hi Roy

    The problem has nothing to do with TT or jog modes. The problem is just when sync is on, the cue button starts playing where he wants instead in the point you set. This happens not in all tracks, and turning off the sync mode in the affected tracks solves the problem.

    Greetings.