Screwed up entering my coupon code

So for the first time in my life I won something. I got a coupon for $230 to spend in the shop because I took a survey about the Kontrol X1.

So I immediately went into the store to get an X1 with the coupon. I thought everything was fine until I got the order confirmation email. Apparently the coupon code hadn't been applied. I think it's because at some point I had to back up a few pages, and I didn't enter the code a second time.

Anyways I kinda need that $230 back. I've been doing everything to get in contact with support to no avail. I filled out a support request form, and even tried calling the numbers in the emails I've been sent. I figure that maybe a day isn't long enough for support to get back to me, but I kinda need this fixed as soon as possible. Any ideas on how to speed things up?

Here's the # for the support ticket I filed: #2010030810005572

 

Hello,

please send us the code so that we can examine the facts. I've already passed your request to the U.S. support. However, I beg you to bear in mind that your request is 24 hours ago. I know that we are dealing with a lot of money for you (230$). But a little/ certain response time, you must also acknowledge our colleagues there, please.

Should you have any further difficulties, leave me a message please.

Many greetings from Berlin,
Marc

 

It's all good. My tax refund came in today, so I can live for another day or two Besides it was completely a mistake on my part

Your timely response is greatly appreciated.

 

Hello again,

that sounds good. Should you have any further difficulties/ questions, leave me a message or your ticket number.

Greetings,
Marc