Serial number registered to another user error

Please help - no response for Registration Support have purchased Hercules DJ Console 2 with Traktor 3 LE

I have tried to register/activate but initially the server kept kicking me off half way through applying for an account

Now it says that my Traktor 3 LE serial number is registered to another user.

I have the original disk from new - please help me register and activate the software I have tried to register on 2 of my e-mail accounts unsuccessfully - I have the original disk and packaging but now got something I can't use

I have a third e-mail account which I can use if neccesary

Please help as soon as possible!

Thanks

 

Disappointing to see this go unanswered - I have the same problem with Reaktor 5.

 

Did both of you get an automated e-mail-answer when contacting registration support?
If not, please check your spam-folder.

FYI: This is a user-forum and the best way to sort out registration-problems is to contact registration support directly.

 

Follow up...

Calling the NI offices in California resulted in VERY prompt and friendly service. My suggestion would be to pick up the phone and try that rather than the online form.

 

That's good news!

 

Never did get a response from anyone via the contact details I had - in the end I returned the hardware (which was a bit toylike anyway) and went with competitor software product and better hardware.

Absolutely disgraceful service from a company which produce what is obviously a reasonable product - imagine how much money this company could make if it was professionally.

Personally I won't do business with anyone who treats is customers this way.



Cheers

 

Hi Timbouk55,

I found responses to your two requests in our support system. One response was from the 4th of December, the other one from the 5th. Did you check your spam folder or do you maybe use some verification process in order to avoid spam?