1. IMPORTANT:
    We launched a new online community and this space is now closed. This community will be available as a read-only resources until further notice.
    JOIN US HERE

"Serial XXX does not belong to a know product...

Discussion in 'NATIVE ACCESS' started by AntoineN, 5/7/17.

  1. AntoineN

    AntoineN New Member

    Messages:
    1
    ...Please contact support"

    Here am I !

    I just bought Komplete Audio 6 and wanted to register it with my serial number but when registering it on Native Access here is the message I got ...
    I used the serial number below the Komplete several times to be sure.
     
    AntoineN, 5/7/17
    #1
  2. solger

    solger NI Product Owner

    Messages:
    3.941
    Have a look at this article: https://support.native-instruments..../213178109-How-to-Register-a-Hardware-Product
    Might probably be related to this:

    Otherwise contact NI Support directly (via Support Ticket or phone): https://www.native-instruments.com/en/company/contact-ni/
     
    Last edited: 6/7/17
    solger, 6/7/17
    #2