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ServiceCenter crashes when activating Complete 10

Discussion in 'Product Installation and Activation (Archive)' started by jpitcairn, Mar 31, 2016.

  1. jpitcairn

    jpitcairn New Member

    Messages:
    2
    I can't activate Komplete 10 on my Mac. I've reinstalled ServiceCenter plenty of times. Tried to activate online and offline and nothing works. ServiceCenter just hangs and eventually crashes. Anyone had this happen/know a fix?
     
  2. Thomas Viegaard

    Thomas Viegaard Member

    Messages:
    33
    Im not a MAC/OSX user - Do you use an antivirus program? (I cant recall if its OSX or Linux that doesn't require antivirus).

    Have you checked that your firewall (on the router) is not blocking it?
     
  3. jpitcairn

    jpitcairn New Member

    Messages:
    2
    Hey. I'm able to activate Komplete players no problem so its not an issue with any firewall. No Antivirus software either.
     
  4. solger

    solger NI Product Owner

    Messages:
    3,941
    If you haven't already, contact NI support: http://www.native-instruments.com/en/company/contact-ni/
     
  5. Zachary Lipscomb

    Zachary Lipscomb New Member

    Messages:
    6
    Currently going through the same issue on a Windows 7 PC. Crashes right at activation. Smh.
    Ticket#2016040210002831
     
  6. Zachary Lipscomb

    Zachary Lipscomb New Member

    Messages:
    6
    48 Hrs, no contact or reply from Native Instruments support. -Waiting Impatiently-
     
  7. solger

    solger NI Product Owner

    Messages:
    3,941
    Try calling NI support (which is usually faster). Phone numbers can be found in the link in my previous post above.