Simultaneous Pad hits have wrong velocity?

Yikes, I really didn't think I could hear the issue on instruments but will try to pay attention to some polysynths tonight.

You could always choose fix velocity when you need all your triggers to come in strong. though this is an annoying necessity.

 

Right. But using fixed velocity with a piano... ouch
Though it's a good scenario for the humanize feature.

 

Totally, let's hope it gets fixed.

 

Just bumping this to see if anyone have found a solution for this yet.

 

I don't think there really will be a workaround as such, so it's just a case of waiting for a firmware/software update that will hopefully fix all this.

 

I've contacted support but so far only got a response that said (in other words) "We will not check if this is a problem with your unit or with all units, but we have told our developers and we cannot tell you if and when this will be fixed."

I'm not really satisfied with this response. Love the unit, but this is a major issue.

 

I had the chance to test a mk3 yesterday. Same issue.

 

Here's the answers I got from support:

1. Can you tell me if this is an issue with my Maschine or a problem with all Maschine MK3?
Answer: It´s likely due to the crosstalk cancelling. This would not be a hardware defect.

2. Have you tested the problem yourself and see the issue?
Answer: Yes, and I have reproduced the issue. The QA and Devs will have to attempt it themselves to confirm the issue is present. I don´t know if they have done this already.

3. Is there a timeframe for when this issue will be fixed?
Answer: There is no time-frame I can offer you I´m afraid. Bug fixes vary hugely in the time of their resolutions. I really would like to tell you if it is weeks or months away, but I just don´t have the information.

Tbh I'm not sure months away is ok with me on this one. It's just not doing what it's supposed to do. Imagine if another electronic instrument, like an electric piano had the same issue. The manufacturer would issue a quick statement and then rush to fix it. Native Instruments just brush it off and might fix it in a few months. Don't take me wrong, I love the Maschine MK3 - but this is not the proper way of handling things imo.

 

Agreed, they should announce something. I can't imagine ignoring this issue or the low-pressure sensitivity issue is going to help sales as people make reports and videos demoing the issue with no response from NI. Publically, it seems NI is not acknowledging the issue at all.

 

Maybe the only way to get some pressure on them is to see if we could get some media interested in the subject, so it's not a forum only issue. I'll see what I can do about that.

Btw, I got this followup:
Please note that I am not a developer. I presume it is fixable. I have not been told that. I don´t want to give you any false expectations.

 

pretty crazy issue this - NI really are you looking to create hatred in users and force people away from your product/s?

Long time mk1 user and I planned for a mk3 on my Christmas list but it won't be happening with things like this going on - how has this transpired in the new units and not the old? Considering all the blurb and promo on the new pads i am sorely disappointed as somebody on the outside of the mk3 ring - gutted for you owners and i hope you get a solution soon.

NI IGNORING THIS IS NOT COOL - HOW HAS NO OFFICIAL RESPONSE BEEN RELEASED?

 

As a MK3 owner, I found a solution. I went back to the studio and the MK3 went back to the store. I guess Ex-MK3 Owner now.

 

bump
I would love to buy an MK3.
I can't do that however before I know that this problem and the one with pad sensitivity are not hardware problems.
An official response would be appreciated.

 

Yeah, those pads are ultra sensitive. You can trigger a note if you just put your finger on them. Haven't checked the preferences to see if it can be turned down yet.

 

Can anyone else confirm the pads have lower velocity in MIDI controller mode too? Tried this earlier but would love a confirmation.

 

Wrong velocity is a bit of an overstatement.
The minimum force needed to activate a pad is slightly higher than a Studio for example but more consistent throughout the Pads (cento to edge), the edges are a tiny bit more sensitive than the center.
There seems to be a crosstalk issue that prevents pads pressed simultaneously from reaching 127 Velocity, only one reaches max velocity and the others stay around 110 range give or take, this seems to be easy to fix via software/firmware update.

I think that sums it up.

 

Sure, lower velocity instead of wrong velocity. I'll edit my post. Still a really frustrating issue that makes playing chords on my unit not as nice as it should be. Again, I love the unit. It's everything I hoped it would be. It's an error that might be hardware related as well - we're not sure. And you're definitely right, it might be easy to fix - but we don't know. An official response is needed.

And I have no issue with the minimum velocity, coming from a MK1.

 

Hmm there's all the other bugs NI ignores, then there was the Jam lighting issue that NI ignored for ages and now this.

If I had a MK3 it would go straight back, lucky I don't, but I do have the other Maschine products tainted by bugs and false promises.

 

@D-One I would say that in normal(maschine) mode the difference is not slight, but ALOT. On a studio you can glide you finger on the pad and it would trigger. On the MK3, you can make an audible hit and still no registration.

A Studio in Midi mode is still way more sensitive to hits then a MK3.

 

People don't usually record by gliding their fingers over pads though, I was speaking in practical terms, while playing the instrument I don't think it makes that much difference but this is just my opinion, others can think the difference is so brutal that they return their units, like some on this thread claimed to have done... I'm not disagreeing with you but there is some subjectivity to how great the sensitivity difference is.

MIDI Mode VS Maschine-mode shouldn't change the way the Pads react AFAIK, the Studio is just more sensitive, that cant be argued but... all that changes if you don't hit the pads in the center, towards the corners the Studio is less sensitive than the MK3 from my testing, also odd technique's shared here like rubbing the pads helps a bit... it makes me think if somehow the manufacturing process of the silicone pads left some sort o powder residue on them... maybe there's a brave soul here willing to open their unit, remove the pads, wash them and put them back in to see if it makes any difference xD

I'm trying to get my hands on a small impact tester, to accurately and scientifically measure the difference but those are not easy to find.