Simultaneous Pad hits have wrong velocity?

I did some more testing today and learned that it is indeed less obvious with two simultaneous pad hits and is more exacerbated the more pads you add. When I experience the problem playing kits I am generally hitting a combination of Kick, Hat and another pad so 3 or more pads and it starts to get more obvious. There are times when I will hit 4 or even 5 at once, or quickly in succession and experience the problem. To illustrate I made a video, if you skip to around 4 minutes you can see the velocity recorded during the test and it is worse on mk3 than on studio. You can also hear the difference if you listen to the whole video.

 

Thanks a lot for providing this video! Comparing the behavior of your MK3 and your Studio, I get why you're unhappy with your MK3. We tried to reproduce this here, but could not reproduce this behavior on our MK3s. I think this might be a support case. We'll be in touch with you directly.

 

No, this is a design flaw. Mine does it too This is really bad while trying to play chords on a polysynth. Really Really Bad.

The image below is me slamming a 4 note chord.

https://imgur.com/NK2Qrmu


The higher threshold to trigger a pad response is becoming more noticeable too. I hope these are amendable via a firmware update.

 

@Florian G @ NI

Have you looked at the velocity curves while hitting multiple pads at varying velocities? If you are not able to produce the same issue does that mean everyone concerned in this thread has a defective unit? Will there be an exchange program?

I am close to the end of my 30-day trial, should I return the unit and get a new unaffected one? If this issue is isolated to an early batch, is it covered under warranty?

​

 

Haven't heard from NI here so I started a support ticket. Hopefully, they are able to work it out or shed some light on the issue.

@thronechild

Have you heard any additional info?

 

They contacted me to start a support case, I sent them my project and described the issue. At the moment they have not confirmed it can be reproduced, that is what my support case may help figure out. He told me it could be later in this week before they respond. If I get a response I will be updating the thread.

I have also contacted my retailer and will be exchanging my unit if they don’t respond soon to see if that is the issue.

 

I've experienced the same, but bring so new to Maschine, I just assumed it was something I didn't understand.

 

Hello! I posted the exact same ticket but was told I would not get any direct support on my issue. Can you contact me as my MK3 has the exact same behaviour?

 

Ditto
I'm having the same problems. It's especially problematic with chordal instruments.
I did a session where I needed sampled strings & used Maschine mk3 to play them in. It was very frustrating to be let down by a new piece of gear in front of people.

I too hope NI sort this out and early adapters won't be penalized



Sent from my iPhone using Tapatalk

 

Seems like an acceptable soft fix would be to offer a high velocity snap option where everything would snap to the highest velocity played. It would be a step above “fixed velocity.”

At this point I am assuming Florian misunderstood how to reproduce the issue or the first batches of Maschine MK3s are all defective. It would be nice to witness some transparency on the issue... I really don’t want to hit up the nice Sweetwater rep and return my unit day 30 of my 30day return policy all because NI is hush hush on the mater.

 

Indeed. Not sure whats going on... I too have the same behavior on MK3 VS Studio as thronechild's video. :S I can upload a video if necessary.

 

Same, and I own a studio + mk3 too.

 

I have not heard anything from my support ticket

 

Be patient, thay are probably trying to figure out whats going on as much as we do.

 

I'm also having this multiple pad velocity issue.
It would be nice to know how many people have it and how many don't.

I also have a problem with double triggering. Don't know it that matters.

 

I’ve had double triggering issues in past, turned out to be my technique.

As far as the velocity issue, I think we all have it. Seems the only unit that doesn’t is the one they test at NI...

 

Ok, so we looked into this issue thoroughly, and I'm happy to report that we have a solution that we can roll out to everyone in a firmware update.

The video and data that @thronechild provided really helped to understand the issue better. It is definitely much more noticeable when hitting three or more pads at once, and the sound he uses in the video (polyphony set to 1 voice, standing out above the kit) also exacerbates the perception of the effect.

So, while our units here felt fine when hitting two pads simultaneously, we could pretty much reproduce the effect shown in the video. We discussed how we are approaching crosstalk prevention, and determined that the algorithms used in the firmware can indeed be changed to get rid of this unwanted effect. This was already implemented for testing, and so far, the units we flashed with the new firmware work perfectly also when hitting three or more pads.

If further testing confirms that there are no negative side effects, we will roll this out with the firmware update we are planning for Maschine MK3 in the next few weeks. This will also include other improvements, among them higher pad sensitivity in the low velocity range.

 

And maschine studio??

 

We have to look into this separately, because for Maschine Studio, the crosstalk prevention is handled in the hardware service running on the host computer, while it is handled by the firmware for MK3.

 

@Florian G @ NI

Thank you for the update! I think this thread proves the public is decent at bug finding. Some, including me, would be wiling to test the new firmware before release.