Software relase time frame?

How long does it usually take NI to relase software?

I bought a S4 and the previous owner sent in the request for the software to be released a week ago.

I'd like to get this thing running with full version of software.

Thanks

 

I assume you mean for software activation? I just checked my control panel for my ownership and there is NO info I could see on releasing a software from activation. The previous owner apparently just screwed you out of owning Traktor...sorry bud

 

NI release the software but customer support has to be emailed. We are waiting on the reply, but I understood it usually only takes a few days.

 

Anyone on here from NI that may be able to look into a ticket number for me?

 

Dude, this is bad information. Just because you don't have "info" in your control panel doesn't mean he got screwed. People transfer Traktor licenses all the time, but it's not done through the "control panel".

 

Right. I know I'm not screwed. You used to be able to do this with a phone call, but now you have to send it a request via website and your given a ticket number.

I was trying to find out why it takes so long now.

 

has this been solved? if not, have you been in contact with support? if you have a ticket number, i can escalate this.