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Some items can't download

Discussion in 'NATIVE ACCESS' started by B.E. Lewis, Jun 6, 2020.

  1. B.E. Lewis

    B.E. Lewis NI Product Owner

    Messages:
    35
    Hello, I'm downloading instruments and effects in Native Access. I've found that when clicking Install, some instruments will download slowly, others will download fast, and some hang up. I imagine this is because NI hosts their content on several servers, and the ones that are overloaded are slower.

    However, one effect in particular cannot download at all. VC 2A FX, when I click Install, simply says "Waiting for Connection" and never connects. This is not on my end, since I have blazing fast internet speed, and other effects and instruments downloaded quickly. Only VC 2A FX is stuck Waiting for Connection.... What should I do to get this effect? Thanks

    Edit: Even while still waiting for VC 2A FX to connect, I have downloaded another effect and it easily connected and downloaded. There are no full or partial iso or iso-aria files in my download folder.
     
  2. Captain Blasto

    Captain Blasto NI Product Owner

    Messages:
    238
    It seems like they might be having server issues, because I just upgraded to Komplete 12 Collector's Edition and am having a similar problem. The following expansions will not download:

    Meteoric Rise
    Motor Impact
    Nocturnal State
    Pulswerk

    I also get the "Waiting for connection..." message.

    Edit: Also happening for a few of the Symphony Series products. A friend of mine also upgraded today and is having the same problem with the exact same products, so I can only assume this is a server issue and not something happening on all 3 of our systems.
     
    Last edited: Jun 6, 2020
  3. Captain Blasto

    Captain Blasto NI Product Owner

    Messages:
    238

    This appears to be fixed for me now.
     
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  4. B.E. Lewis

    B.E. Lewis NI Product Owner

    Messages:
    35
    You're right Captain Blasto, seems fixed for me too. Enjoy K12UCE, I upgraded to Ultimate as well. I'm really liking the Evolve instruments and sounds, far out!
     
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