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Sonar X3e projects crashing Sonar since Maschine 2.3 update

Discussion in 'MASCHINE Area' started by wetdentist, May 21, 2015.

  1. Feez

    Feez New Member

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    18
    CakeAlexS, some more info sonar just crashed with fatal error on module mfc120u.dll. some error code as before. Should I replace different file ?
    I was running as admin at time. all updates done too. Was able to load a couple files before crash also. Thanks
     
  2. CakeAlexS

    CakeAlexS NI Product Owner

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    5,431
    mfc120u.dll is Microsoft foundation class - and is part of the C++ libraries stated in post #53. So same advice applies on that thread.
    Also on the off chance are you running ASIO4ALL? - if so uninstall...
    As per usual the advice is always back up first.

    Cheers..
     
  3. CakeAlexS

    CakeAlexS NI Product Owner

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    5,431
    Something just occurred to me that latest Replika crashes as well and it's a similar C++ issue..hmmm. I note Ableton had similar issues as well...
     
  4. Feez

    Feez New Member

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    18
    Just an update for you, I have done the steps that you have requested and it has not fixed the problem. I did install the 64-bit version and also ran sonar as an administrator. I also did all updates to windows and sonar is up to date also. The program exhibited the same exact problem. I did try experimenting and was able to load massive, kontacht and reaktor in the sonar as singular VST's and had no problem with saving any of them with a project and reloading the project. Not quite sure what to even check next?

    Thanks

    Dave

     
  5. Feez

    Feez New Member

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    18
    Also to let you know I do not have ASio4all installed
     
  6. CakeAlexS

    CakeAlexS NI Product Owner

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    5,431
  7. Mystic38

    Mystic38 NI Product Owner

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    2,325
    FYI all, am currently working with NI support on this so will update with any progress
     
  8. Mystic38

    Mystic38 NI Product Owner

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    2,325
    FYI, NI support has been responsive, issue believed to be within the application and ticket is escalated for attention by NI development.
     
  9. gllcc

    gllcc Forum Member

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    33
    Sorry for no replies on this. Have been busy traveling for work and haven't checked the forums lately.
    I did get a response from NI tech support. After trying a number of things and sending them all the crash logs they concluded that there is a Maschine bug with Sonar X3e and suggested I don't use 2.3 until it is fixed.
     
  10. CakeAlexS

    CakeAlexS NI Product Owner

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    5,431
    Issue resolved with 2.3.1?
     
  11. Feez

    Feez New Member

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    18
    Hi Cake
    I have not updated but will do so and let you know immediately.

    Thanks
     
  12. easyjoey

    easyjoey NI Product Owner

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    30
    I tried the update and the crash still exists in sonar :(.

    In addition, NI has locked my thread about this very issue! No idea why either....I was polite.

    Not happy with NI right now

    Joe
     
  13. CakeAlexS

    CakeAlexS NI Product Owner

    Messages:
    5,431
    :(:(:(

    Before we jump to any conclusions we probably need more feedback from others in case yours was a different issue (I notice your thread got locked as a "duplicate", so it's hard to separate the issue, I'm not jumping to the conclusion it's a duplicate just yet).
     
    • Like Like x 1
  14. Feez

    Feez New Member

    Messages:
    18
    Maschine update 2.3.1 does not resolve the problem. I updated machine and then ran it first per native instruments instructions. Then I did a complete three VST reset and rescan in sonar platinum. Then tried to load an older project with maschine as a VST that had already been saved and sonar crashed immediately upon loading the file completely. I also tried to make a new project and save it with Maschine as a VST. Then I reloaded it and it crashed immediately. This is so frustrating for this is been going on for quite some time and it is as native instruments doesn't even care. Mystic 38 had raised a ticket level up to the developers level and we still have not seen a fix. Since this problem I have been using every other native instrument as a plug-in and I have had absolutely no problem. By own Komplete 10. Come on NATIVE INSTRUMENTS FIXS THIS NOW !!!!!!
     
  15. Feez

    Feez New Member

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    18
    Hi Joe,

    I just saw your thread response and and NI did the exact same thing to my service ticket. I was extremely polite and since then have bought komplete 10. I think the only hope we got for getting this fixed is CakeAlexS and Mystic 38. They are both constantly checking on this and very persistent. I thank both of them very much !

    Dave
     
    • Like Like x 1
  16. wetdentist

    wetdentist NI Product Owner

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    984
    this is a sad development. i saw that my 2.3.1 thread got closed for being "complaining" and "speculative." as someone who has sent several tickets to support since 2.3 was released, i have plenty more speculations brewing!
     
  17. Keir @ NI

    Keir @ NI Community, man NI Team

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    2,652
    Hi everyone - I've just spoken with the team. We wanted to let you all know the issue is being investigated as a priority. The team are also in contact with Cakewalk. I will post again as soon as I have an update.
     
    • Like Like x 2
  18. CakeAlexS

    CakeAlexS NI Product Owner

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    5,431
    Thanks Keir.
     
  19. wetdentist

    wetdentist NI Product Owner

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    984
    thank you Keir
     
  20. easyjoey

    easyjoey NI Product Owner

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    30
    Thank you Keir.