Still Cant Get Kontakt 2 To Act (i Got The Solution!) Please Read!!!

MAN you guys would not believe the BS I went through the paast two weeks (well YES you do) Here was my problem and here is the solution.
first , I was one of the stupid ones tha updated withou seeing if there was any problems .after the kontakt 2 and reaktor 5 updates they would not activate. i had over 15 emails to NI support, and here is where it got fun. it started with a innocent email please help and it turned into a nightmare. they would send me things like re-install kontakt and reaktor , try only installing the basic w/o vst,AU and lib. when I would try it (and not work) it would turn into please start activation in offline mode and expot the ARF file and send it to us, we will send you a file to import. they Never DID and I mean that was at least half of the emails, they would send activaton codes but everytime I would put one in and check to see if it worked it would still say not activated. I would write back saying help , I got two emails saying so your problem is fixed. if you need any further asisstance pleasse feel free to write, man I would scream, then I got an email with a reg support number that no one would ever answer(at least wen I would call ) I waited once for 70 minutes. I could go on and on But I am sure you guys went through this too .
HERE IS THE SOLUTION
well this morning i was about to delete everything that had to do with NI and MAYBE start over. I have just had enough , really. well as I was, for the last time deleting the kontakt2,and reaktor 5 from my computer and all their files, somethiing hit me. I realized when I would try to install them they woudl start in komplete 4 but then move to komplte 3 folder so i told my self let me go the opposite of how i installed this stuff ,and was ready to take it all down to kom 3. so as kontakt 2 and reaktor5 was in the trash i also deted the komplete 4 folder from my applications folder and then i did a finder search(mac) on komplete 4, i deleted the plists,and other files that had to do with komplete 4 like the folder and i cant remember if there was a compnents of kom 4 but anyway i trashed it then repaired permissions. OH BTW I also updarted the adobe flash 8 to the latest version and when installing the service center agian , it asked to install 8 i would hit quit when its install screen was up. well since my komplete4 disc has been in my cd drive for a week now i opened it only selected kontakt 2 reaktor 5 and the install AU versions. I DID LEAVE ALL THE OTHER INST ALONE AS I DID NOT MESS WITH THEM AND THEY WERE FINE. when I hit install it asked for my KOM 4 serial number, put it in, hit install, then installed the recent kontakt 2.2.1 and reaktor 5.12.updates and I did not have to do just the easy install or basic only(which support said to do) I installed what i wanted from them which was basic,library,vst and AU. after it was all done i hit activation center and everything was there hit next, and yessssss it was all activated.
I dont wish anyone else has this problem too but i do hope that if you do this should take care of it

 

Hi Gary,

the several steps and complete (or KOMPLETE) uninstallings including editing folders and deleting plist-entries is not really a solution for me.

I am not willing to spend more hours and hours with install/unistall routines and other workarounds - and I am experiencing exactly the same problems as you did (but I am on PC, not MAC); also Reaktor and Kontakt.

I am expecting an answer from NI. I bought a product which is supposed to work if you install it. The problem is DEFINTITLEY NOT my System or the installation process - the problem is the update/prog code and/or NI Service Center.

I bought a product and paid my money. My part of the contract is fulfilled. But two major parts of the product (Komplete 4) won´t work. All I am asking for is a clear advice from NI how to handle the problem and how to get it solved. That´s their part of the contract: deliver a product that works! And I am not talking of minor or major bugs. I can´t use these product at all.....(ok: demo mode is possible...)

Anyway, I appreciate that you share your experiences wih us and hopefully that problem can be solved in general, I just wanted to state, that is doesn´t seem acceptable to me, to struggle that hard with a programme to get it running; just like you did.

Cheers!

Andi

 

Hi Gary and Andi.

I am having exactly the same problem with Kontakt 2, where the the product appears to activate then the activation fails to 'stick'. So when I open up Kontakt 2 after importing my return file and getting my message which says 'product activation successfully completed' , it immediately displays the message 'this product is not yet activated'. I have owned Kontakt 2 for over two weeks now and cannot use it in anything other than demo mode. Tech support just want to keep going over the process of sending/recieving activation files, which is not the problem. It appers to lie with service centre. Andi, I couldn't agree with you more, so far the only thing native instruments have managed to do successfully is take my money. It should not be this much of a struggle. My patience is wearing very thin.

 

if you cant fix it can walk you through it but that does not merna I am any happier with NI

 

HI Gary. I f you could walk me through it that would be great. To be honest I am reluctant to start unitstalling/reinstalling items for fear of causing additional complications, but I am using Kontakt2 for a commercial project and I am running out of time thanks to Tech support.

 

you have an IM program? or live msngr?

 

Hi. I don't unfortunately. Is it too complex to list in an email? What are you using? I will download the same program.

 

well this morning i was about to delete everything that had to do with NI and MAYBE start over. I have just had enough , really. well as I was, for the last time deleting the kontakt2,and reaktor 5 from my computer and all their files, somethiing hit me. I realized when I would try to install them they woudl start in komplete 4 but then move to komplte 3 folder so i told my self let me go the opposite of how i installed this stuff ,and was ready to take it all down to kom 3. so as kontakt 2 and reaktor5 was in the trash i also deted the komplete 4 folder from my applications folder and then i did a finder search(mac) on komplete 4, i deleted the plists,and other files that had to do with komplete 4 like the folder and i cant remember if there was a compnents of kom 4 but anyway i trashed it then repaired permissions. OH BTW I also updarted the adobe flash 8 to the latest version and when installing the service center agian , it asked to install 8 i would hit quit when its install screen was up. well since my komplete4 disc has been in my cd drive for a week now i opened it only selected kontakt 2 reaktor 5 and the install AU versions. I DID LEAVE ALL THE OTHER INST ALONE AS I DID NOT MESS WITH THEM AND THEY WERE FINE. when I hit install it asked for my KOM 4 serial number, put it in, hit install, then installed the recent kontakt 2.2.1 and reaktor 5.12.updates and I did not have to do just the easy install or basic only(which support said to do) I installed what i wanted from them which was basic,library,vst and AU. after it was all done i hit activation center and everything was there hit next, and yessssss it was all activated.
I dont wish anyone else has this problem too but i do hope that if you do this should take care of it