still waiting on my guitar rig 5 pro serial...

i took advantage of the komplete audio 6 special which included guitar rig 5 pro for free when you buy it...im not sure if theres some sort of backlog because its coming up to christmas but im still waiting on a serial code for guitar rig 5. any information on whats happening would put my mind at ease thank you NI

 

Did you register your KA 6?

You may need to contact NI support and request it.

 

i registered my KA 6 and its all been sorted i asked support about and they got back to me a few days after i sent them an email just worried that if i dont enter the serial they provided me by the 31st it becomes invalid :S i havent entered my serial for anything other then the KA 6 because im waiting on my new laptop to arrive

 

Good deal!

 

very good deal! and NI have amazing customer support!

 

I'm also waiting to hear from them. I registered my Komplete Elements, but I can't seem to register my hardware (Komplete Audio 6).

Just sent off a support email, hopefully I can get some answers before the 31st.

 

I bought Komplete Audio 6 on 24th Nov.2012. I already Have Maschine Mk2 and Komplete elements mk2(came with maschine) loaded on my computer. To be eligible for the free guitar 5 Pro Native Instruments says you have to install and register the Komplete elements mk2 software that came with Komplete Audio 6.I have installed and registered the Komplete audio 6 hardware and I tried to install the Komplete elements mk2 software(that came with the audio 6) but it was a waste of time because it was duplicating the software that was already installed and I couldn't activate the 2nd Komplete elements(audio 6)software. I am sure I am not the only one in this situation. I emailed N.I. with the explanation and proof of purchase and the serial number, I hope they see reason and give me the free Guitar Rig 5 Pro which I feel I am entitled to.

 

If you are duplicating software all you have to do is change the serial/activation information in Service Center to reflect the eligible product. You do not have to physically install or replace the files. The content may be identical but the serial/activation info is associated with special promotions.

Service Center => Overview => Show Details => Edit (it might require closing and restarting Service Center for the changes to clear and take effect).

 

Thanks for your advice, I got a reply email from Native Instruments and they have been great, they are going to send me the link for Guitar Rig 5 Pro within 24 hours.
Cheers