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still waiting on my guitar rig 5 pro serial...

Discussion in 'GUITAR RIG' started by ATI, Dec 17, 2012.

  1. ATI

    ATI Forum Member

    Messages:
    29
    i took advantage of the komplete audio 6 special which included guitar rig 5 pro for free when you buy it...im not sure if theres some sort of backlog because its coming up to christmas but im still waiting on a serial code for guitar rig 5. any information on whats happening would put my mind at ease thank you NI
     
  2. bluzkat

    bluzkat NI Product Owner

    Messages:
    246
    Did you register your KA 6?

    You may need to contact NI support and request it.

    :cool:
     
  3. ATI

    ATI Forum Member

    Messages:
    29
    i registered my KA 6 :) and its all been sorted i asked support about and they got back to me a few days after i sent them an email just worried that if i dont enter the serial they provided me by the 31st it becomes invalid :S i havent entered my serial for anything other then the KA 6 because im waiting on my new laptop to arrive
     
  4. bluzkat

    bluzkat NI Product Owner

    Messages:
    246
    Good deal!


    :cool:
     
  5. ATI

    ATI Forum Member

    Messages:
    29
    very good deal! and NI have amazing customer support! :D
     
  6. Rostum

    Rostum New Member

    Messages:
    2
    I'm also waiting to hear from them. I registered my Komplete Elements, but I can't seem to register my hardware (Komplete Audio 6).

    Just sent off a support email, hopefully I can get some answers before the 31st.
     
  7. Buska100

    Buska100 New Member

    Messages:
    6
    I bought Komplete Audio 6 on 24th Nov.2012. I already Have Maschine Mk2 and Komplete elements mk2(came with maschine) loaded on my computer. To be eligible for the free guitar 5 Pro Native Instruments says you have to install and register the Komplete elements mk2 software that came with Komplete Audio 6.I have installed and registered the Komplete audio 6 hardware and I tried to install the Komplete elements mk2 software(that came with the audio 6) but it was a waste of time because it was duplicating the software that was already installed and I couldn't activate the 2nd Komplete elements(audio 6)software. I am sure I am not the only one in this situation. I emailed N.I. with the explanation and proof of purchase and the serial number, I hope they see reason and give me the free Guitar Rig 5 Pro which I feel I am entitled to.
     
    Last edited: Dec 28, 2012
  8. o0Ampy0o

    o0Ampy0o Forum Member

    Messages:
    598
    If you are duplicating software all you have to do is change the serial/activation information in Service Center to reflect the eligible product. You do not have to physically install or replace the files. The content may be identical but the serial/activation info is associated with special promotions.

    Service Center => Overview => Show Details => Edit (it might require closing and restarting Service Center for the changes to clear and take effect).
     
  9. Buska100

    Buska100 New Member

    Messages:
    6
    Thanks for your advice, I got a reply email from Native Instruments and they have been great, they are going to send me the link for Guitar Rig 5 Pro within 24 hours.
    Cheers