Studio Drummer upgrade links: where?

Hi
I'm fairly new to the NI website and modus operandi. Where is the upgrade link for this new version of the Studio Drums software? I can't find it anywhere!. Have checked Service Centre, and Login/Product/Updates but can't spot it.

Any clues gratefully rec'd!
alex

 

You should've received an e-mail from NI, I think.

 

Thanks!

Thanks Evil ;-)

I got an initial email saying another email would be coming.... but it didn't. Is that the only way NI handles upgrades though? seems a bit 90s! Isn't there somewhere on their site to select upgrade/download? They have a user account system after all... This is all much more straightforward at Universal Audio!
;-)

alex

 

Hi Alex,
same here. Now we are three :S
http://www.native-instruments.com/forum/showthread.php?t=159645

 

You state "Studio Drummer" upgrade. Do you mean ABBEY ROAD DRUMMER upgrades?

You have to be an owner of the original Abbey Road Drum products (60s drums, etc.) to get a free upgrade.

For example, I own Komplete 7 which includes Abbey Road 60s drums. So I received a download link for the new product Abbey Road 60s Drummer.

 

Obviously already a paid customer of Abbey Road | 60s Drums

Yes - obviously I only posted this as I'd already rec'd an email from NI saying I was eligible for the upgrade! It's just that a purported second email with the link... never came. And they clearly don't as a company reply to Form Emails ... so here I am a week later still wondering how on earth something as simple as downloading an eligible upgrade could be made so weirdly opaque and mysterious!

Argh... the wait continues!
alex

 

I really wonder what is going on there.
Now I wrote in several threads about this issue, contacted NI three times with the forms of the registration, sales and technical support and wrote one regular e-mail to the technical support. I have no problem with this if I get the package, but I am still waiting.
Where are the days of proper, austere and dutiful germans?

 

Next update: I got my email now from the technical support team including links and serials. Can't wait to come home today. Worse thing: I know it's getting late tonight.

Thanks Natives!
My confidence in german virtues is saved.

 

good for you, but...

that's awesome - and yet I haven't heard anything from them in a week... all I can say is Universal Audio reply in minutes and don't mess about helping you out. this is all just disappointment at this stage... argh...