Support Request No. RS 220544

Dear Native Instruments

Support Request No. RS 220544

I can't activate my NI products - First Call Horns KP2, GPO KP2, Stradivari, Kontakt 2!. The NI service centre gives the following message:

" An error occurred during activation." and then for each product "The hardware profile you tried to register has been disabled. Please contact our support team". I have submitted a support request (No. RS 220544) but so far have received no reply.

I have "disabled" nothing. After the latest Apple Security update obliterated my system partition I reinstalled it from a backup and attempted to re-activate my NI Products. And this problem ensues. I have deadlines to meet for projects using this software. Could you please reactivate my NI software immediately. Thanks.

Your Sincerely

Russell Moran

Apple G5 2Gb Dual, OS 10.4.10, Logic Pro 7.2.3

Phone 61 02 6251 6794
10/31 Disney Court
BELCONNEN ACT 2617
AUSTRALIA
email rzzz@bigpond.com

 

Support Request RS 220544

Extra Support file sent in Support Request RS 221225

 

Hi,

I have restored these hardware profiles. Our log files say that these profiles have been disabled under your username on the 25th of June. However, the activation should now work.