This forum is monitored by the product design team.

GR Update required ?

 

I dont think it is monitored. I post two clear bugs since 2 years (!!!) but nothing happened!

I said it over and over again that traktors 12 switches are always off even if saved in on state.
And I said the renaming of container knobs isnt shown in the host if used as vst after saving and reopening! It is always named with its default name "control 1, control 2,...."

>>>Two clear bugs, reported years ago, but nothing happened! >>>No monitoring of product design team! (I think)

 

Sorry this was to hard spoken, but please understand me:
1.reporting bugs, which are REAL bugs, over and over again since YEARS the same!(the 3(!!!)updates dont fix it) 2. having the feeling they dont hear me, even they are REAL bugs 3. repeating it over and over: bug 1: traktors 12 switches dont work bug 2: container knob naming is gone after saving and restart in the host automation

 

Ref: I dont think it is monitored.

Neither do I. Hard spoken ? looks like the facts to me .

Kind regards.

 

Its almost certainly monitored. 1) its on their site and 2) you might be surprised at the level of competence in the musicians who buy their products. It would be an advantage to them to occasionally peer in. I would think at the very least, the higher ups do for the amusement, to watch first hand the smashing success they are enjoying. This really is top notch stuff, unmodified to some extent to leave room for manipulation and expression.

Their customers are their number one priority. That said, its not a direct avenue to get them to do something you want them to do. That's what the email function is for.

 

"Its almost certainly monitored" then why the contempt for GR customers ?

"Their customers are their number one priority." but not GR customers. We dont understand why this is.

Why is it ?

 

I don't know, brother. I'm sorry.