This is not good enough

I am having a terrible time with B3; it has trashed 2 of my songs in cubase sx3. It caused sampletank 2 to stop working. They said there will be a fix out in a couple of days, but I am so angry with them if they don't get this fix very soon I will be demanding my money back, also I will make sure any article reviews about battery 3 I will actively reply stating this is a poor product


How can a professional company get in such a mess? I have GR2 and it is a superb product. So when I purchased battery I thought it also would also be a good product.

I am aware that all software has bugs, but not to this extent

I think someone should be sacked for this...

 

you are absolutely right.
I have similar problems, I cannot use Massive and Battery 3 since one month (more than 5 letters to support, 10-20 letters to the forums, 2 phone calls, no solution)

NI is not a professional company
they only do professional advertising,
they spend money for marketing not for testing,
that would be wasted money because we all believe them anyway, we have time to wait months or years for updates or even pay for an upgrade hoping that it would solve the problems. They say: Let them pay first, then maybe we can make the software usable some time, who knows... They say: We have the money, they have the time. That's the real meaning of "komplete".

...and nobody will be sacked. They are successful in selling the new buggy line of software (Massive, FM8, Battery 3). They are so successful that they don't even bother answering our emails. They like this game. Bad taste.

Yes, the bugs are incredible (as you say all software has them but not to this extent), there are fundamental functional problems, activation problems (e.g. after a vst plugin crash of Massive the software says that my system has changed and I have to reactivate it, and it can happen any time, and I have used up my two authorization possibilities by now), unbelievable... (and even the latest updates did not solve the majority of the problems)

And you are right, the only way to motivate them is money. Yes, we should return the products if possible, and we have to report our observations on every possible location on the net, it will do its effect. I was patient for a very long time, it's over. I spent a lot of money compared to what I have on NI's jokes. I purchased only problems.

 

wow, look two whiners.

Big shocker...

Perhaps, did you guy notice, that you're the only two in here?

Whine Whine, ***** *****, I bet at the end of the day, you guys wouldnt even know what to do with the software. Everyone else seems to be able to get their software to work...maybe THATS why support isnt answering, because they know its pilot error!

 

maybe they'll sack you...

 

You wrote: "Everyone else seems to be able to get their software to work...". What are you talking about? Browse through the threads, man!

By the way, do you compose music with Massive? If yes, you know some of the bugs (some of them has been confirmed by NI meanwhile) if not, who cares...

 

you absolute a** wipe - everyone is having problems with the software and if you had the ability to delve deeper in to the software you would probably see it too. so it would appear that it is you that does not know what to do with it. try taking it out of the box and installing it - you need to insert the shiny round thing CD/DVD in to the drawer thingy that comes out of the computer.

 

I can sympathise with people having problems with the software, but it is not everyone. I use Sonar 6 and B3, and it is running OK. I have not picked up problems on this or the Sonar forum that indicate everyone is having problems.
But I do see that Cubase users are having problems.
And just about everyone has had (and some are still having) problems with the registration software.
And just to show the vagaries of software, I have read on the Guitar Rig forum that Cubase users are having trouble with GR!
Which works for you, keneboy, on cubase...
Have you updated to B3.0.1, it might help ?
Good luck with it

 

What I would like to hear is a story that someone has actually had any correspondence from sales or technical support.

 

This thread is funny, thanks for making me laugh.

P.S. : Battery 3 works fine on my computer & my computer is 3 years old. :O

 

How about having a defective Battery 2 disc that sales has yet to send me an email about (tech support passed the problem onto sales) , even after 6/7 weeks of talking to them.

It would be nice to be able to use the software but I cant even get it installed. As for upgrading to Battery 3, NI can forget it. If Im paying full price for an upgrade I want to have the support to back it up. Support that isnt there.

I have sent numerous requests of 2 topics to NI, I have spoke with them on the phone (at considerable cost to myself), and as yet I have recieved no resolution to either in over 6/7 weeks on one topic, and nearly 3 months on the other.

Im glad you think its because I dont know how to work the program though. Since your battery 3 appears to be work on a 3 year old computer, which also appears to be a similar age to the owner , and probably will be how long I will wait for NI to answer my questions/resolve my issues.

 

Whatever, at the end of the day I can use my Battery 3 and you cant.

 

O RLY?

May I ask what system you are using?
Battery 3, in my experience thus far, is an excellent product, and runs just fine on my MacBook Pro in Logic 7.2.3.

Who should be sacked, exactly? Everyone in the company?

Also, if you are willing to spend so much time in forums and writing to magazine publishers about the product, why not devote some of that energy to making music with something else? What other tools do you have? There must be some...

 

Many people are having problems with B3 and that's a fact. Have a look around this forum. I have not had any crashes but I've found many bugs.

You're not having problems, that's great for you. Be happy and stop being so rude.

 

IMO the person that should be sacked is the person responsible for running the department that controls customer service, sales seem to never reply to emails, and tech support really seem slow in answering, if at all.

They either do not have enough staff to cover the incoming questions or they are choosing to ignore those questions. Either way something is wrong with it.

On the subject though if anyone wishes to purchase my Battery 2 license off me (sorry but I cant provide the disc) then feel free to mention here and I can arrange to contact you to arrange transfer of it. Personally though I would recommend that you dont and go use a product you at least get an answer from the company you are dealing with instead of just taking your money and running with it.

 

To inquiri:
---------

you wrote: "Who should be sacked, exactly? Everyone in the company?" <- Very good question. It's really refreshing to read something helpful.

you also wrote: "Also, if you are willing to spend so much time in forums and writing to magazine publishers about the product, why not devote some of that energy to making music with something else?" <- That's also a brilliant question. Because we payed for that product and we can't use it (not even for making music). And if we don't complain now, the next time we will get even more bugs and activation problems (you too). That's because NI thinks rightly: if it is possible to sell and support with this quality, why spend more money on testing or support... It was the same attitude as yours of past users that resulted in the current situation.

to all:
-----

It's interesting to see the amount of "users" suddenly appearing on this thread trying to defend Battery 3 and Massive hopelessly. By the way, do you know that meanwhile the majority of serious bugs I found (within the first two days) in Massive has been confirmed by NI? (including the bug of some factory presets changing with time, the bug of interaction between two parallel Massive VST plugins (resulting in sonic alterations) and the bug of patches becoming silent occasionally)

 

Well said laccer.

The bugs I have send to support have also been confirmed.

 

If your battery works fine it seem you dont work with it...............

you can tell it looks nice but not that it works fine.
I have never see a software with so many bugs,
and a couple of ignorant developers before.

 

Boyz and gals,

Started a brand new project with the battery 3 update and everything worked fine for about 3 days. Even when running 5 Massives, an FM8, Guitar rig and Kontakt, Battery still worked fine. Until.......

BAM. My fkin computer crashes and reboots itself, and it is now impossible for me to reopen the same project unless I remove the battery VST file from the cubase folder. As a result Ive stopped using it all together.

The software definitely has a stinker in it when it comes to Cubase, and I agree with everyone that its pretty disgraceful it wasnt tested. But in the end, all this blind confidence was always going to lead us to some sort of disapointment.

happy to be alive, and own a Jomox thats working overtime...

BRegards,

AK.

 

Could you please tell me the parameters of the machine that was able to run 5 instances of Massive, one FM8, a Guitar Rig, a Kontakt and Battery? I want that power

 

I have Battery 3 and it works fine on my MBP but not on my PPC. My guess is that Windows and Macintel users are not having many problems and PowerPC users are, which is why we have several people on here complaining of issues and several others aren't.

Be tolerant of each other, guys. Bickering with each other on a forum won't fix anything.

In the meantime I am continuing to use Battery 2. It was good enough for me before, and it still is.