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Closed TP3 won't recognize Link subscription

Discussion in 'Bug Reports' started by t_minus, Jun 20, 2021.

  1. t_minus

    t_minus New Member

    Messages:
    14
    DL'd latest beta 3.5.0.269, signed up for free BP Link trial. Opened prefs, clicked Login button on Streaming tab, Safari came up, logged into Beatport, request to open Traktor approved, then Tracktor said "This user doesn't have a valid link subscription. Please log in with an active Link subscription account." (PS, you should fix that typo with the first "Link" with a lower case L)

    So I double-checked the Beatport account, Link sub active (see screenshot). Cleared cache. Tried again. Restarted, tried again. DL'd fresh install of Firefox tried again. Same result every time.

    MacOS 11.4
    2019 MacBook Pro 16-inch
    2.3Ghz i9
    16GB Ram
    AMD Radeon Pro 5500M 4 GB
     

    Attached Files:

  2. t_minus

    t_minus New Member

    Messages:
    14
    OK, interesting, once clicking OK on the Traktor error message, it took me back to Safari and a new Beatport Login prompt. Logged in. Then a new tab opened and the same "open Traktor..." prompt from Safari, clicked OK and this time it worked.

    Funny thing is, I did try logging into Beat port BEFORE opening Traktor and going through the linking process, and that didn't work...wierd.
     
  3. t_minus

    t_minus New Member

    Messages:
    14
    Perhaps also, there was a delay between me signing up for the trial and getting the connection to work. By my guess, about 30-45mins from signing up to getting it to work. Maybe...
     
    • Like Like x 2
  4. Jonas C @ NI

    Jonas C @ NI NI Team NI Team

    Messages:
    161
    The type hasn't been fixed for 3.5.0 but we're on it for the next update.