Traktor 1.2.6 crashes ALL THE TIME!

Right, i have a custom made pc 100% silent and specialy made for music.

I run XP SP3
I have done an OCCT stress test on my cpu and it passed it 100%
i have done a memtest86 test on my RAm - again 100% pass.

Programs i use without any problem:

Reason 4
Recycle
Photoshop CS4
Ableton


All of the computer and all the software works 100% UNTIL i start using Traktor.

i have now uninstalled my sound card (m-audio delta66) and unplugged the Audio8.

So i have Traktor running on its own through my on board sound card.


To test it was a problem with the main traktor software i set it to sync 2 mp3's.

The mp3s are perfect as i used the 'sample music' that comes with windows (beethoven's symphony & new stories (highway blues).


so both of them playing continuoulsly, no decks no audio 8 just the mouse and the headphone socket in use.

After 5 mins it crashes, creates a crash log shutsdown, or it causes the computer to black screen and restart all on its own.

I have sent loads of crash logs to NI, no fixes yet. I have tried to return it, but as its registered i cant.

So now im annoyed and stuck with a £450 CD and plastic door stop! GREAT!


Can someone please help me because im going insane. The excitement built up, my face was awash with joy as i signed for my delivery, and now i feel let down.

i just want it working

Its costing me a fortune to call Germany and get no help everyday.

Im pretty sure its illegal to sell something that doesnt work for everyone.

ANY HELP WILL BE MUCH APPREACIATED

 

I know its a pain in the ass but why don't you try formatting the whole thing and starting again... a totally clean installation, just install XP and Traktor and see if it still crashes.... if it does then its probably pointing to a hardware conflict on your pc possibly your video card...!

 

Ive already done that. The only video card is the inbuilt one on the motherboard. i dont have an external card.

it says nothing in the system requirments about graphics cards.

 

I'm pretty sure it isn't. Have you tried disabling various device drivers?
What are your system specs?
What is your on-board video btw?

 

The only devices i have running are:
onboard sound
mouse
keyboard
LAN
Onboard graphics.

I cant disable anything else.

i dont think graphics makes a difference as they are the standard onboard, but they are:
- Integrated VIA* Delta Chrome Graphics
- Pixel Shader 2.0, DirectX 9.0
- Max. shared memory 256MB

system specs:

P4 3.0ghz HT
2gb Ram
40gb +1tb HDD
XP SP3
Traktor 1.2.6

 

It's not the graphics card requirements that can be a problem it's the drivers that run it.... have you gone thru the usual system streamlining like turning off WLAN and network adapters and disabling all screen savers and anti virus etc.....?

 

Get rid off that 40gb HDD; it's performance is gonna be ridic low compared to the 1gb HDD. at the very least, it would be ill-advised to use it to store the os and/or program files.

 

tried disabling everything, it makes no difference.

also 40gb HDD & 1TB HDD are both 7200rpm sata.

both have the same performance. the only difference is the disc size (which isnt a system requirment.

I keep os/ programs seperate from files, firstly so i can hot swap my 'files' drive out when i go to the studio (so no need to take pc) also if an infected file gets mixed in with my mp3's it doesnt affect the raw programs. ive always had pc's like this, and never had any problems.

1 location for programs and 1 for files.
---
Traktor should work straight out of the box its £400 for god sake. Its not like its freeware!

I just want it working. my system is better than the 'system requirments' so i cant understand why it doesnt work.

 

I feel your pain..... do you have a old spare video card that you could install just to see if it is caused by the onboard card..?
---
I can't understand why it would reboot itself.....have you tried xp without service pack 3...?

 

You are completely off here, man. Platter density is waaaaaaaayy more important than the fact that both are 7200rpm SATA. The 1TB probably has almost 10x the platter density. Additionally, the 1TB drive will be faster due to using newer technologies (such as perpendicular recording).

I bet you a cheezburger that the 1TB drive is at least 2 1/2 times as fast as the 40gb. Seriously, get rid of the 40gb. Not saying that it's a bad idea to keep the OS and programs on a different drive than data. But you need to use something not quite as ancient as a 40GB drive.

 

it shouldnt matter what drive i use. thats why there are minimum system requirements.

i tried SP2 it was just as bad so NI told me to upgrade so i did. its still just as bad.

i did try it all on a 500gb ide drive, same problem so i bought 2 new hdd's and its still the same. ditching the 40gb hdd would mean a complete new install, xp, traktor, drivers, everything, and ive already done this with the ide but wanted better speed so went sata.

i cant see that migrating the data to a different hdd would make any difference. i could just uninstal traktor and reinstall it on the 1tb drive and see what happens.

I will do that and let you know.

 

Hmmm... TPro used to quote a Core Duo as the minimum spec, only went down when they released a newer version lighter on resources.

Make sure you are running 2 decks, no keylock and low quality sound settings - take it from there...

If you are testing internal soundcard I'd install asio4all drivers too...

Plus make sure Traktor isn't analysing any files on startup - I've had the odd .m4a crash Traktor during analysis in the past.

 

Try to disable Hyperthreading in your bios. Try to get new via drivers for your chipset and gfx.

The size of the hard disk does not really matter.

The CoreDuo system spec is for mac.

Your hardware is good enough to run Traktor properly. My old Windows desktop computer has similar specs, AMD Athlon 2000+ @ something about 2100mhz (overclocked2max) , 2GB Ram, and Via Chipset, Win XP SP3, 40 + 60GB HD, and i just tested Traktor Scratch Pro on it and it works unexpectedly good @ something about 5ms Latency and full keylock and efx.

 

traktor isnt analysing anything at start up the only 2 mp3s i have in it are the 2 sample mp3's that come with XP (beethoven's symphony & new stories (highway blues).

im basically just using traktor as a juke box 2 mp3s on loop no keylock nothing and after a few mins it just crashes.

benmuetsch - thank you. my system should run traktor fine. i have a 2ghz centrino laptop with 1gb ram that runs traktor fine, large latency but it works.

the size of the hdd shouldnt really matter as you said. i will try disabling HT in the bios but again i dont understand why that would affect traktor. Also i will chect i have the current drivers for the via chipset but im pretty sure i do.

every other program works great, why is traktor sooo damn fussy.

 

a shared memory graphic card can indeed cause issues, but anyways... what is your support ticket number?

 

ticket number: 2010052010003967

 

Your on-board soundcard is likely the cause for this (IMO). If you know your way around the bios, disable the onboard soundcard.

Another reason might be your USB ports are they USB 1.0, 1.5 or 2.0?

I'd hate to say it but it sounds like your computer is getting a bit old on the tooth, maybe time for a cheap upgrade? You can put a cheap but very good system with inbuilt video around a core i5 processor and a 1156 motherboard with 4 gb of ram.

You can also disable services as you boot, as you may have other conflicts with drivers.

Click Start, click Run, type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
Step 2:Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.
Step 3: Log on to Windows
If you are prompted, log on to Windows.
When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

That should get rid of any services that might be conflicting, just make sure Native Instruments doesn't need anything running for the audio8dj.

Let us know how you go, I would never try and run multiple sound cards on a windows machine, stick with the audio8dj

 

1st: Traktor should run with the inbuilt sound card.

2nd: i have had it disabled already when i was using the audio 8. Im not using that anymore as i wanted to take it out of the equation to make sure it wasnt the audio8 drivers causing the problem.

3rd: An i5 upgrade would not be an upgrade, it would be a whole new system as my motherboard does not support it.

It wouldnt be cheap.

Lastly: (and i wish people would read entire posts)

The computer is not old in the tooth. It is a specially made music computer that i use for recording studio equipment. it runs ots of programs at once, all of which are bigger than Traktor.

It far betters the minimum requirments.
it runs a cut down no nonsense version of XP with everything thats not needed turned off, its silent, with no internal or external noise or humm. the parts used are cheap to replace and easy to find. Its water and fan cooled and once again 100% stable.

I can record in reason use protools ableton, and CS4 all at once with WMP10 playing and all is fine!

Suggesting its the PC is a cop out. IT SHOULD WORK.


Thank you for all your suggestions but i think i may be onto something. Will post again if i solve it.
---
I think its solved.

I kept my 2x hard drives.

turned everything in the bios back on

installed everything else.

wiped my hdd and started again.

now i THINK ive got it working, and the problem i THINK was a corrupt m4a file saved in traktor.

So i got rid of that and now all is ok.

However it still does not like anything from itunes.

So i have started to convert all of my itunes stuff to mp3.

so fingers crossed it will all work.

THANK YOU FOR ALL YOUR HELP. APOLOGISES THAT I WAS STRESSING but traktor should work with itunes so it should not have been a problem.

Anyway, is there a fix for this? is it a known problem?

 

what itunes problem?

 

I knew it would'nt be a Traktor problem..... the software is essentially stable.
It's usually a pc conflict problem.... now its working create a system restore and if it reoccurs you can restore back to when it worked correctly..!