Traktor 3 Upgrade

Hi all,

I recently purchased the Traktor Pro 2 Upgrade version to allow me to upgrade my old installation of Traktor 3

However whatever I try here on my Snow Leopard Mac whenever I try and activate Traktor Pro 2 I receive and error message that my computer does not contain the correct base product.

I have reinstalled Traktor 3 and then Pro from scratch. Called Tech support and sent them two emails and have had no joy what so ever.

Anyone have any ideas?

Regards
Marc

 

you have to give support 2-3 days for an answer. lots of anecdotal evidence suggests they're not faster than that. anecdotal evidence also suggests that the support forgets about a question every now and then. if you think the support forgot your question, you can post the ticket no. here and a mod can push the ticket for you.

as for your question: make sure that the qualifying base product is activated in service center before you install TP2.

EDIT: also, shouldn't you contact registration support as opposed to tech support?

 

Well I followed the registration support links to the form. My bad is writing tech support.
But yes Traktor 3 is activated.
I'll give it until the end of today and ask for a push then.

 

Support Case Ticket#2012041610003946
Still no answer any help greatly appreciated.

 

Day 4 and still no reply from registration support.

 

ddd

I'm in the same boat, although I got a response that it would be fixed last week, it has not.

Are you upgrading from Traktor Scratch Pro? That's what I did, and I got the same message as you. It sounds like they are telling me that you cannot upgrade from Traktor Scratch Pro 1.x > Traktor Pro 2. However when I made my upgrade, there was only ONE version of Traktor Pro 2, so I assumed it worked with the "Scratch" version as well. Apparently it isn't, even though at the time it was the ONLY version of Traktor 2 available on the product page. Since then I got an email with a direct link to a "scratch" specific Traktor SCRATCH Pro 2.

Confusing, but should be an easy fix, I'll let you know if I hear anything today. Oh, I also recived an updated invoice stating that I "already recieved my serial" but I have not.

-----------
Update: I received the correct download links for Traktor Scratch Pro II in my email today, swap successful! Thanks NI

STRATEGY

 

monsieurmarc, did you ever receive a response? I've been having the same problem for over a week now.

Thanks.

 

This issue now resolved due to a phone call to the German technical support line.
To be fair once the problem was properly identified they went above and beyond to help.