Traktor Pro 2 Upgrade

Bought my X1 last friday partly because i wanted to upgrade to traktor pro 2, save some money so bought it thinking id get the free upgrade

after having issues registering the software and hardware on friday i was told my upgrade link and serial will be sent to my email. nothing happened, i got the download link and serial for LE 2, not what i wanted!

logged 2 seperate tickets to try and get it resolved but nothing! everything was registered on Friday but still nothing.

starting to loose my rag with NI purely for not even getting in contact with me!

anyone else had these issues?

Jack

 

Just check around the forums, bro. Especially in the sales forum. I'm among the many who're waiting for a DL link for TP2 too. It's been one week since I submitted the double deal form. (I can't even register my hardware right now, but that's a different ticket.) There's a lot of loose ends at NI. Great products, terrible customer service.

 

whats the double deal form?
i was dealing with a guy from NI when i first started having issues and he managed to put my hardware on the system to register it. he then said the link and serial will follow, no mention of sending reciepts or thie "double deal" form..starting to get worried i wont qualify now.
totally agree with your last comment though, if they had their service right then i think alot more people would keep buying their products, doesnt give me much confidence in buying anymore!

 

Hopefully NI's customer service picks up soon. apparently they're going through some... employment changes. (In other news, finally got a DL link for TP2, that was nerve wracking. It also seems like the Sample overlay is being included with the Serato overlay.)
I think the double deal should work if you have an invoice that say you bought the X1 in August or September. Try it anyways, they've extended the date to Oct. 15:
http://www.native-instruments.com/typo3conf/ext/ni_assets/php/x1-overlay.php

 

it takes 5 working days to get your download like (saturday/sunday don't count)..so depending on the time of day friday (german time) you will probably get your download thursday or friday.

 

Got the same problem as above. Have now been waiting for 7 WORKING days so there's definately a backlog, unless I've been forgotten.

G

 

Its been over two weeks for me, I think theyre pissed at me cause i called and demanded to be sent scratch pro 2 since its the same upgrade cost but they denied that idea

 

Have you guys opened tickets with registration support? If so please post your ticket numbers.

 

[Ticket#2011100610002616]
[Ticket#2011100110003286]
[Ticket#2011092910007751]

i have yet to have a response to any of these!

 

Please don't open multiple tickets. One is enough. If you don't get a response let a mod know and we can push it. Multiple tickets just confuses the issue.

That said I have escalated them.

 

Ticket#2011100710007324 :S

 

Ticket#2011093010007837

 

Ticket#2011100110005097

 

hey count zero, have u escalated the new ticket #'s

 

still nothing guys, went and bought a vci-100se just so i can use the reg pro2 upgrade....is it ever gonna come:S anybody else get theirs?

 

filled that out twice now with pictures of the receipt

 

Done, Done, & Done.

 

hi there. i have logged a request about getting a scratch pro 2 upgrade instead of the pro version... here is the ticket number Ticket#2011101710003381 i am new to this forum,, do you guys think NI will sort us timecoders out with the scratch version?
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ok . looks like i sent this to the tech support address. will this matter?

 

I bought the upgrade for Scratch Pro 2 on Saturday. [Ticket#2011101610000957] If I had known it wasnt going to be immediate, I would have done something different.