Need info Traktor Version: 3.3.0 81 Crash (Mac OS X 10.15.2)

Discussion in 'Bug Reports' started by Mathias68, Jan 15, 2020.

  1. Mathias68

    Mathias68 NI Product Owner

    Messages:
    135
    Hallo, ich wollte einen Check Cosistency durchführen aber Traktor stürtzt ab ohne ein crashlog zu erstellen.
     

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  2. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    Hi,

    Do you get the crash every time you run the Consistency Checker or you only get it once ? and does it crash directly as soon as you open the Consistency Checker or is it scanning first? I tried to reproduce it but I am not able.

    Best
    Sander
     
  3. c0nsul

    c0nsul NI Product Owner

    Messages:
    179
    Hi,
    I also opened a thread about this, because I experience the same crash.

    It occurs every time I want to check the consistency, Traktors starts scanning some songs and after a few seconds, Traktor crashes.
     
  4. kokernutz

    kokernutz NI Product Owner

    Messages:
    239
    I get this too.

    My consistency check goes through two cycles of the progress bar. (Not sure if this is normal, but it's always done that.) It crashes halfway through the second cycle.
     

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  5. jimmyjamesh

    jimmyjamesh NI Product Owner

    Messages:
    302
    Mine is fine on mbp 2012
     
  6. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    For the people who have this crash could you start the previous beta(should be in the Applications / Native Instruments / Traktor Pro 3 / backup folder and see if the crash also happens there?

    Best
    Sander
     
  7. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    Are you willing to give us your collection? A zip file of your Traktor 3.3.0 folder in the Documents folder. We are not able to reproduce this bug so far so it might something specific in your collection.

    Best
    Sander
     
  8. kokernutz

    kokernutz NI Product Owner

    Messages:
    239
    I launched 3.3.0 69 from the backup folder and it is not crashing on a consistency check.

    How you want me to send a zip of that folder? It's 732 MBs.
     
  9. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    I wrote you a DM.

    Best
    Sander
     
    • Like Like x 1
  10. kokernutz

    kokernutz NI Product Owner

    Messages:
    239
    I just restarted and Check Consistency is not crashing anymore.
     
  11. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    Hmmm so weird...
     
  12. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    You restarted your computer or just Traktor?
     
  13. kokernutz

    kokernutz NI Product Owner

    Messages:
    239
    I restarted my computer. It took longer than usual, and asked me to send a crash report to Apple after it finished starting, so maybe something was stuck in the background and interfering with the consistency check?
     
  14. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    yes but the only strange thing is that it did not crash with 69 ;)
     
  15. c0nsul

    c0nsul NI Product Owner

    Messages:
    179
    The consistency check works fine in the former beta (3.3.069).
     
  16. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
  17. c0nsul

    c0nsul NI Product Owner

    Messages:
    179
    Yes, I will. But I need some hours before I got time to do so.
    Can I install that built on top of 3.3.069? Or do I have to install 3.3.081 again before installing that built on top?
     
  18. Sander @ NI

    Sander @ NI NI Team Staff Member NI Team

    Messages:
    672
    no you can just extract the archive and launch it, no need to install.
     
    • Like Like x 1
  19. Mathias68

    Mathias68 NI Product Owner

    Messages:
    135
    Hallo, ich hatte gestern abend auch noch die 3.3069 getestet und es gab kein Absturz.
    Hatte es noch geschaft das die 3.3081 den check durch läuft aber beim beenden von Traktor chrash.
     
  20. Mathias68

    Mathias68 NI Product Owner

    Messages:
    135
    Gerade die 3.3072 angetestet ging ohne absturz die 3.3081 gestartet ( ohne check Cosistency)und gleich wieder geschlossen und wieder absturz.
     

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