Trying to Buy AC BOX...

I downloaded the demo of the AC Box and was impressed to the point that I ordered it online as soon as it was available.

Part of the afterpurchase email from NI --

"1 x AC BOX COMBO Direct Download Version: 79.00 USD
Direct Download: 0.00 USD
Sum: 79.00 USD
includes 0.00% TAX: "
"We will debit the amount of 79.00 USD to your credit card within the next days. "
"You will receive your personal serial number via email after we have charged your credit card. This can take a few hours."

However, ten days later I still don't have a personal serial number and can't unlock the full version. I have sent NI three emails and have gotten no reply.

What gives? If there was a problem with the card - fine. But at least respond and help me spend some money on this fine guitar box sim.

Thanks,
Fred

 

Same here, although I've only waited 10 hours. I purchased the AC Box, got the download, but no sign of a serial number email, and no reply from NI support.

Not what I expected from a company with a good reputation.

 

Catch 22:

In order to access NI support, you have to have a registered product. But, I can't register my product, because they've failed to send me the serial number...

 

36 hours and counting...

 

Finally a reply to my email! Apparently they are having some technical problems with the licensing but it should be fixed soon. Now I can relax since I know at least they are aware of my order and their problem.

 

Since my post, I received an email from Joern Holtorf at NI apologizing for the lateness. Thanks for that.

But I have heard nothing since, and still don't have a registration number for AC Box. And I don't know if we have an email/spam filter problem, but I haven't gotten any more replies to my followup emails to NI. Apparently they are not getting through?

I am at a loss. My credit card was apparently charged more than 10 days ago and I have nothing to show for it.

Help,
Fred

 

OK, that worked. Thanks Joern - I am sorted.

-Fred

 

I got my serial number now too. Finally time to plug in the axe and get some track down...

Thanks.