Solved U-he Diva & Hive preset libraries displaying but not auditioning in Komplete Kontrol

Unfortunately although I can use Komplete Kontrol to house the plugins successfully, the U-he plugins Diva &Hive library auditions appear but they don't play.
The Library preferences folder has already scanned and chosen the correct 'NKS' folder containing the audition files (I think that's what they are?). .nksf files
Ive' rescanned but with no success. The plugins and the NKS folder are in diffeerent places on my laptop but that shouldn't matter as the folders they are in are in the libarary preference list right?
This pic shows the audition libraries in the 'automatically found' section of the library preferences and the files within them (Diva example).
Even when the plugin is loaded in KK, the auditions do not play. Interestingly the directories where the NKS content is have brackets around them whilst all others in the list start with the C: Drive?
I've tried adding the folders in the USER section again but it says they already appear in the main library and so to pick another folder. unfortunately, that's where they are...
Any ideas please?

 

the .previews folder appears to be missing, that contains the sound files needed for auditions.

 

Thanks, I'll see if i can find the folder...

 

It needs to be in same folder as the presets

 

Just in case you didn't grab the previews - please check this article from our Knowledge base: U-he Sales Special
You'll find some information about it at the bottom

 

Thats brilliant thanks. Hive now all sorted. Diva...
Where do i find the NKS Previews bundle as it doesn't automatically appear in Native Access and I can't see it on the NI site? Diva therefore still a problem at the mo...
David

 

Please send me a PM with your email and I'll check that out for you.

 

Hi, i have the same problem. I see the presets lists on the maschine but i dont listen them and i have the previews folder in the preset folder.

Would be possible get your help?

Thanks so much

 

Hi, same problem here:

• Installed Komplete Kontrol received with the new keyboard
• All software is installed, including NI Previews
• Setting folder preferences in Komplete Kontrol
• All plugins can be browsed and used, with limitations for preview as shown below:
• Preview works for
  • all NI plugins
  • all Arturia plugins
  • most u-he plugins: Diva, Repro-1, Zebra 2
• Preview does not work for
  • u-he Repro-5, Hive

This is especially strange as Repro-1 works, while Repro-5 doesn't. I was searching for the preview files, I'm able to locate the files for the plugins where preview works (Diva, ...), but I'm not able to find these files anywhere on my system for Repro-5 or Hive.

Where can I get these files?
Should they be delivered with the installation of NI Previews?
My installation is up to date, how should I proceed?
Thanks!

 

Hi all, for U-he products you can find the installer for the previews on the individual product pages, for example, for Diva it's here:
https://u-he.com/products/diva/
You just need to look for the big NKs logo, click on the link:

 

And for Hive2 it's here: https://u-he.com/products/hive/

 

Great, thanks a lot for the hint!

 

Hi. There are broken links above, and the actual solution does not seem to appear here.

Could someone kindly explain completely and exactly what a user needs to do to have U-he Hive presets and previews appear and sound in Komplete Kontrol?

I have to ask because even though I have KK and Hive (demo) seemingly working correctly on their own, they do not seem to be aware of each other. Making sure this integration works is important to me.

FWIW, my preview files (.ogg files) for HIve are found here:

[Documents]\u-he\Hive.data\NKS\Hive\.previews

 

I'm a Mac user, so not sure how this looks in Windows, but according to the installation instructions from u-he just drag and drop the downloaded preview files into Hive. That's all.
Looks as if you don't even see Hive on the diplay of your keyboard, so the Hive VST-plugin is not found. I had a similar issue, and found out that Native Instruments does not yet support VST3 plugins. So if you just installed the VST3 plugin of Hive, then you'll have to reinstall Hive and make sure that you also install the VST plugin. Otherwise Komplete Kontrol is not able to find Hive.
You can check this by going to the preferences of Komplete Kontrol, select the Plug-Ins Tab and check if you can find Hive there. If you're not able to find it, then check the "Locations" tab and make sure you find the Hive VST in one of the paths there.

 

Thanks yooda. Yes, I'm on Windows. Both VST3 and VST versions of the Hive plugin are installed on my computer. I see Hive in the dropdown list in KK so per what you say, I guess that's the VST version, which I can load as the attached picture shows.

However, HIve is not in the products list (unlike, say, my Arturia synths), and so there are neither presets nor preview sounds offered by KK.

In Hive itself, I can browse (but not preview) the presets.

I just need to know where the missing link is!

 

Preview doesn't work in the Komplete Kontrol Software, it just works when using a Keyboard like this one:
https://www.native-instruments.com/en/products/komplete/keyboards/komplete-kontrol-s49-s61/
Do you have this keyboard? What do you see if you press the "Browse" button on the keyboard?

 

I'm just working with the KK software.
Seriously, one needs the NI hardware for this?
That is surprising to me.

 

That's how it is... True, would be nice to have the preview feature in the software too. I'm having the keyboard for one week now, it's amazing to browse the presets in the LCD screen of the keyboard, highly recommended!

 

Thanks!

 

No that's not correct, it works in the software version too when you select a preset, it should play the preview as long as it is installed and preview volume control is not turned to minimum or muted