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Solved Unable to login to Native Access

Discussion in 'NATIVE ACCESS' started by Richard Marchand, 27/10/20.

  1. Richard Marchand

    Richard Marchand NI Product Owner

    Messages:
    34
    I can log on to the website just fine. I can even change my password and still login to the website properly with the new password.

    The Native Access software simply refuses to let me log in and says I have an incorrect email address or password.

    I am on Windows 8.1 and this is the first time I have installed the software as I just bought a new Maschine and would like to set it up.


    RESOLVED: Looks like email addresses are case sensitive in Native Access but not on the website?
     
    Last edited: 27/10/20
    Richard Marchand, 27/10/20
    #1
  2. Richard Marchand

    Richard Marchand NI Product Owner

    Messages:
    34
    Tried uninstalling / reinstalling several times as others had this help them.

    Added the executable and path to the windows defender exceptions and still no luck.
     
    Richard Marchand, 27/10/20
    #2
  3. Jeremy @ NI

    Jeremy @ NI Support Team NI Team

    Messages:
    1.339
    Hey Richard,
    If you still struggle, you can get in touch with my colleagues through this typeform :
    https://support.native-instruments.com/hc/en-us/articles/360002705378
     
    Jeremy @ NI, 27/10/20
    #3
  4. Richard Marchand

    Richard Marchand NI Product Owner

    Messages:
    34
    Richard Marchand, 27/10/20
    #4
  5. Richard Marchand

    Richard Marchand NI Product Owner

    Messages:
    34
    Richard Marchand, 27/10/20
    #5
  6. engidj

    engidj New Member

    Messages:
    5
    Hi , I have the same prob. on Mac Pro , Big Sur 11.6.1 . I have done a lot of passwords change and still doesn't work . What have you done to work in your case ?
     
    engidj, 21/12/21
    #6
  7. Richard Marchand

    Richard Marchand NI Product Owner

    Messages:
    34
    Howdy! I had to contact customer support as I think that my login had an uppercase letter in it, or I entered my email as having one? I forget exactly but customer support did help me to resolve it I think by changing the character on their end.
     
    Richard Marchand, 22/12/21
    #7