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Unable to restore Ultimate Collection after iMaschine2 2.1.1.527 update

Discussion in 'iMaschine' started by dotnerd, Aug 16, 2016.

  1. dotnerd

    dotnerd New Member

    Messages:
    1
    After updating to latest release, I no longer have access to the Ultimate Collection expansion. When pressing the restore button, nothing happens. It still shows I paid for it, but it no longer loads into existing projects. Was a bug introduced in the latest version? Can you provide a fix?
     
  2. Nicholas @ NI

    Nicholas @ NI NI Team NI Team

    Messages:
    56
    Hi,
    As a temporary workaround you can manually 'remove' the expansion and then re-download it. Go to the detail view for an expansion, press 'remove'. You can then re-download it and it will reappear in the browser. We will have a fix for this shortly. We appreciate your patience.
     
  3. Daath7

    Daath7 NI Product Owner

    Messages:
    29
    Same here! Restore does nothing and there is no remove button!
     
  4. Nicholas @ NI

    Nicholas @ NI NI Team NI Team

    Messages:
    56
    The remove button is inside the detail view for each individual expansion.
     
  5. Daath7

    Daath7 NI Product Owner

    Messages:
    29
  6. Nicholas @ NI

    Nicholas @ NI NI Team NI Team

    Messages:
    56
    The Ultimate Collection is a bundle of individual expansions. To remove and re-add them you will have to go into the detail view for an individual expansion and 'remove' it from there. Once removed you can re-download it. For example the first expansion listed in the bundle is "Caribbean Current". Go into the detail view for Caribbean Current to remove and then re-download. You will have to do this process for each expansion you wish to recover. Please note that we will have a solution for this problem very soon and it will fix the problem automatically.