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Need info Unknown Exception During Itunes Import

Discussion in 'Bug Reports' started by SpirosG, Oct 1, 2019.

  1. SpirosG

    SpirosG NI Product Owner

    Messages:
    36
    This Bug still Exists for almost 10 years, will this ever be fixed?

    Asking us to manually check for invalid characters between thousands of tracks it's not a fix.
     
  2. Enzo @ NI

    Enzo @ NI NI Team NI Team

    Messages:
    10
    Hi SpirosG, thanks for your report!
    Did you experience a crash while importing from iTunes?
    Can you share a crashlog and/or some more details on your environment?

    Best, Enzo
     
  3. SpirosG

    SpirosG NI Product Owner

    Messages:
    36
    Hi Enzo @ NI ,

    No I am not experiencing any crash, it's more than a year I haven't experienced any crash (great job in stability :thumbsup:) i only get that message on the bottom bar everytime I try to sync the itunes library and the procedure stops.

    I use windows 10, am aware that there are tracks containing unsupported characters (cyrillic, Chinese or unicode) in the xml and this is why I get that message.

    Update : I've tried to import the same xml file to a different DJ software and the import was successful, it's clear that the problem is in Traktor's side.

    This is my log:




    2019-10-01 05:20:52 -
    2019-10-01 05:20:52 - >>> LOG OPEN, Tue Oct 1 05:20:52 2019
    2019-10-01 05:35:57 - Applying preferences.
    2019-10-01 05:36:00 - Applying preferences.
    2019-10-01 05:36:00 - Applying preferences.
    2019-10-01 05:36:00 - Applying preferences.
    2019-10-01 05:36:00 - Applying preferences.
    2019-10-01 05:36:37 - *** Traktor CPU Info ***
    Packages: 1
    Cores: 4
    Processing Units: 8
    Requested Render Threads: 3
    Optimized Processing: false

    2019-10-01 05:36:37 - *** Traktor CPU Info ***
    Packages: 1
    Cores: 4
    Processing Units: 8
    Requested Render Threads: 3
    Optimized Processing: true

    2019-10-01 05:36:38 - - 1 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:39 - - 0 entries found
    2019-10-01 05:36:44 - - 1 entries found
    2019-10-01 05:36:47 - WARNING: unknown exception during ITunes import
    2019-10-01 05:37:08 - Applying preferences.
    2019-10-01 05:37:10 - Applying preferences.
    2019-10-01 05:38:32 - WARNING: unknown exception during ITunes import
    2019-10-01 05:38:46 - Applying preferences.
    2019-10-01 05:38:47 - Applying preferences.
    2019-10-01 05:39:07 - WARNING: unknown exception during ITunes import
    2019-10-01 05:39:47 - Applying preferences.
    2019-10-01 05:40:24 - Applying preferences.
    2019-10-01 05:40:58 -
    2019-10-01 05:40:58 - <<< LOG CLOSE, Tue Oct 1 05:40:58 2019
     
    Last edited: Oct 3, 2019
  4. Sussudio

    Sussudio NI Product Owner

    Messages:
    74
    How is it possible that in 2019, there is still such thing as "unsupported characters" ?